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<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Evening of blunders at hospital
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I TOTALLY agree with the sentiment expressed in Ms Hemalatha Subramaniam's letter yesterday, "Mum's bad experience at KKH".
Last Thursday, I also had a bad experience at the accident and emergency unit of National University Hospital (NUH). What alarmed me was the attitude of the front-line nurses, who were unprofessional and incompetent.
That day, at about 1.30pm, I had blacked out and fell on a wash basin, which left a big cut on my forehead. I was rushed to the nearest clinic. As the cut was deep, the doctor put a temporary dressing and sent me to NUH.
I reached NUH at about 3pm but I managed to see a duty doctor only at about 4.30pm. I was told that I needed to be warded to sew up the wound and for monitoring. During the wait for my ward, I witnessed some blunders.
At about 6pm, nurse A changed my drip without ensuring that the saline was actually flowing through. I got nurse B to look at it and mentioned that there were air bubbles in the tube. Nurse B gave me a look of impatience before removing the bubbles.
Around 7pm, male nurse C at the admissions and discharge counter discharged a patient with a cannula in his arm. I had to get the patient to go back to remove it, and all nurse C had to say was: 'Oh, I forgot.'
I wanted to lodge a complaint against him for his negligence. But when I asked for his name, he replied: 'I didn't do anything wrong to you, so I have the right not to give you my name.'
I can live with poor standards of service, but this kind of negligence should never happen. Chia Han Seng
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->I TOTALLY agree with the sentiment expressed in Ms Hemalatha Subramaniam's letter yesterday, "Mum's bad experience at KKH".
Last Thursday, I also had a bad experience at the accident and emergency unit of National University Hospital (NUH). What alarmed me was the attitude of the front-line nurses, who were unprofessional and incompetent.
That day, at about 1.30pm, I had blacked out and fell on a wash basin, which left a big cut on my forehead. I was rushed to the nearest clinic. As the cut was deep, the doctor put a temporary dressing and sent me to NUH.
I reached NUH at about 3pm but I managed to see a duty doctor only at about 4.30pm. I was told that I needed to be warded to sew up the wound and for monitoring. During the wait for my ward, I witnessed some blunders.
At about 6pm, nurse A changed my drip without ensuring that the saline was actually flowing through. I got nurse B to look at it and mentioned that there were air bubbles in the tube. Nurse B gave me a look of impatience before removing the bubbles.
Around 7pm, male nurse C at the admissions and discharge counter discharged a patient with a cannula in his arm. I had to get the patient to go back to remove it, and all nurse C had to say was: 'Oh, I forgot.'
I wanted to lodge a complaint against him for his negligence. But when I asked for his name, he replied: 'I didn't do anything wrong to you, so I have the right not to give you my name.'
I can live with poor standards of service, but this kind of negligence should never happen. Chia Han Seng