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When Lieutenant General Demond Kuek took over from Saw Phaik Hwa as the new CEO of SMRT in October 2012, he proclaimed with great fanfare, “What is certain is that we are first and foremost a public transport operator. This is the core business that we are responsible for and must excel in.” He also paid lip service to putting priority on engineering ("strengthen our operations, engineering and maintenance capabilities") and safety ("instill a strong customer service and safety culture in all our people”).
So how do engineering and safety on the tracks come into play with his plan to lease and operate more than 40,000 sq m of retail space inside the new Sports Hub? Make no mistake, SMRT is taking the lead in 70% of the new venture called SMRT Alpha. NTUC is roped in only for the FairPrice Xtra hypermarket share of the pie. The range of indoor and outdoor dining outlets, stores, entertainment options in the retail mall will be taking up the general's full attention. The train merely serves as the conduit to the retail outlets.
- http://singaporedesk.blogspot.sg/2012/12/broken-promises.html
So how do engineering and safety on the tracks come into play with his plan to lease and operate more than 40,000 sq m of retail space inside the new Sports Hub? Make no mistake, SMRT is taking the lead in 70% of the new venture called SMRT Alpha. NTUC is roped in only for the FairPrice Xtra hypermarket share of the pie. The range of indoor and outdoor dining outlets, stores, entertainment options in the retail mall will be taking up the general's full attention. The train merely serves as the conduit to the retail outlets.
- http://singaporedesk.blogspot.sg/2012/12/broken-promises.html