- Joined
- Dec 30, 2010
- Messages
- 12,730
- Points
- 113
However, new initiatives to improve feedback delivery have been set up. A new 24-hour telephone hotline and an email helpdesk have been set up so that feedback can be given directly and assistance rendered.
The idea of nominating China bus driver representatives to facilitate effective communication in each of the dormitories will also be implemented.
Meanwhile, opposition party Workers' Party also said it was disappointed the drivers' grievances were not addressed earlier.
In a statement to the media on Friday, it said, "Strikes should be – and usually are – a measure of last resort by workers who have exhausted all other avenues to persuade management to address their concerns."
It added the strike signals a "failure in the labour dispute settlement process within SMRT... While much of attention this week has focused on the grievances of the bus drivers from China, SMRT must address legitimate concerns that have been raised by all its drivers since the recent revision of salaries and work hours."
- http://sg.news.yahoo.com/smrt-chief--we-could-have-done-more-to-engage-our-drivers-013233021.html
The idea of nominating China bus driver representatives to facilitate effective communication in each of the dormitories will also be implemented.
Meanwhile, opposition party Workers' Party also said it was disappointed the drivers' grievances were not addressed earlier.
In a statement to the media on Friday, it said, "Strikes should be – and usually are – a measure of last resort by workers who have exhausted all other avenues to persuade management to address their concerns."
It added the strike signals a "failure in the labour dispute settlement process within SMRT... While much of attention this week has focused on the grievances of the bus drivers from China, SMRT must address legitimate concerns that have been raised by all its drivers since the recent revision of salaries and work hours."
- http://sg.news.yahoo.com/smrt-chief--we-could-have-done-more-to-engage-our-drivers-013233021.html