A significant segment of the Singaporean population is undergoing what I call a state of "trust-in-transition". This is a transition period in which the "trustor" has feelings of doubt and ambivalence towards the "trustee". It is a critical period because what occurs during this time can be highly impactful and "tilt" the trustor towards trust or distrust.
During trust-in-transition, the trustor experiences conflicting thoughts and mixed emotions. This occurs because the trustor has a previously positive perception of the trustee based on evidence but is now undergoing negative experiences related to issues of competence, integrity, benevolence or some combination of these dimensions.
Currently, a segment of the Singapore population is likely undergoing trust-in-transition as they compare the previous positive record of the Government with the ongoing challenges in infrastructure support, management of population issues, procurement lapses and high-profile scandals.
It is important to focus on trust-in-transition. People undergoing trust-in-transition are not indifferent or uninterested fence-sitters. They are people in a committed relationship with the Government but are now experiencing mixed emotions, attempting to sort out conflicting thoughts.
Whether people move out of their transition into trust or distrust will depend on their belief in the Government's competence, integrity and benevolence. They need to feel the Government has the ability to put citizen interests and well-being as the top priority; and have the intention and sincerity to do so.
The writer David Chan is director of the Behavioural Sciences Institute, Lee Kuan Yew Fellow and Professor of Psychology at the Singapore Management University
During trust-in-transition, the trustor experiences conflicting thoughts and mixed emotions. This occurs because the trustor has a previously positive perception of the trustee based on evidence but is now undergoing negative experiences related to issues of competence, integrity, benevolence or some combination of these dimensions.
Currently, a segment of the Singapore population is likely undergoing trust-in-transition as they compare the previous positive record of the Government with the ongoing challenges in infrastructure support, management of population issues, procurement lapses and high-profile scandals.
It is important to focus on trust-in-transition. People undergoing trust-in-transition are not indifferent or uninterested fence-sitters. They are people in a committed relationship with the Government but are now experiencing mixed emotions, attempting to sort out conflicting thoughts.
Whether people move out of their transition into trust or distrust will depend on their belief in the Government's competence, integrity and benevolence. They need to feel the Government has the ability to put citizen interests and well-being as the top priority; and have the intention and sincerity to do so.
The writer David Chan is director of the Behavioural Sciences Institute, Lee Kuan Yew Fellow and Professor of Psychology at the Singapore Management University
