Dec 25, 2009
SingPost silent after parcel from Hong Kong goes missing
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MY WIFE'S friend in Hong Kong sent us a registered parcel on Nov 23. She sent another one to us a couple of days later. The second parcel arrived safely within a week, but the first parcel failed to turn up. I called the SingPost hotline and spoke to an operator who told me there was no record of the parcel. I requested that they help me trace it and also for an officer to contact me. I was told that SingPost officers would reply to us via e-mail only once they have an outcome. I was advised to go online to lodge an inquiry with SingPost. I did as instructed. I waited for a few days but received no e-mail and no phone calls from SingPost.
I called the hotline again and was told again that they had no record of my parcel. In the meantime, my friend had checked with Hong Kong Post, whose record showed the parcel had arrived in Singapore on Dec 1.
I went to the SpeedPost website again and gave feedback on my experience. On Dec 9, I received a short e-mail from a SingPost customer service executive saying they did not have a record of my parcel and that I should contact Hong Kong Post instead. I replied with a link to Hong Kong Post's tracking record showing that my parcel had arrived in Singapore. I never received another response from SingPost.
I am totally disappointed with the attitude and service of SingPost. After several phone calls and e-mail, my parcel is still lost. Who should I turn to for help?
Chan Kok Weng
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SingPost silent after parcel from Hong Kong goes missing
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
MY WIFE'S friend in Hong Kong sent us a registered parcel on Nov 23. She sent another one to us a couple of days later. The second parcel arrived safely within a week, but the first parcel failed to turn up. I called the SingPost hotline and spoke to an operator who told me there was no record of the parcel. I requested that they help me trace it and also for an officer to contact me. I was told that SingPost officers would reply to us via e-mail only once they have an outcome. I was advised to go online to lodge an inquiry with SingPost. I did as instructed. I waited for a few days but received no e-mail and no phone calls from SingPost.
I called the hotline again and was told again that they had no record of my parcel. In the meantime, my friend had checked with Hong Kong Post, whose record showed the parcel had arrived in Singapore on Dec 1.
I went to the SpeedPost website again and gave feedback on my experience. On Dec 9, I received a short e-mail from a SingPost customer service executive saying they did not have a record of my parcel and that I should contact Hong Kong Post instead. I replied with a link to Hong Kong Post's tracking record showing that my parcel had arrived in Singapore. I never received another response from SingPost.
I am totally disappointed with the attitude and service of SingPost. After several phone calls and e-mail, my parcel is still lost. Who should I turn to for help?
Chan Kok Weng
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