Photos & Videos of the Bubble Tea Chaos throughout Singapore :
https://sg.news.yahoo.com/singapore-makes-desperate-dash-final-031958415.html
A GrabFood rider's perspective on how Grab overwhelmed LiHo with orders yesterday, but became uncontactable throughout the rush (self.singapore)
submitted 3 hours ago by Varantain
Source: fb dot com /elfyhaikal/posts/10218951606734447
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[–]pendelhaven 70 points71 points72 points 2 hours ago (6 children)
Actually imo lah, Grab has to bear the responsibility. Isn't it the responsibility of Grab to let the service outlet have the flexibility to decide whether to take in orders or not?
If all outlets have the capability to stop new orders, you guys wouldn't have a wasted trip.
[–]qwerty198317 6 points7 points8 points an hour ago (4 children)
Problem is the orders can flood in so fast u cant pause it fast enough. Because every kiasu person is going to think the same way, pay a bit more for the delivery guy to queue cos it is going to be 1-2hrs queue. Then they order 3-4 cups each.
Imagine just 10 orders come in, but each order 4 cups, thats 40 cups to prepare. By the time u realize how big the orders are, too late, you are swamped with more orders. Before u can pause the system, u are probably left with a backlog of 20-30 ordera each 3-4 cups.
And not forgetting the walk in crowd.
[–]frumperino 10 points11 points12 points an hour ago (1 child)
This reflects a critical lack of flow monitoring in these systems; over-simplistic models for orders with no built-in threshold alarms or throttle automation. Just watching the rate of backlogged orders growing should be a good decision basis for an automatic alarm to trigger.
[–]Intentionallyabadger [score hidden] 28 minutes ago (0 children)
That’s exactly how reporting systems work on social media platforms.
If your post or channel gets a sudden spike in reports, it automatically gets flagged, and in some instances taken down depending on the key words that are in the reports.
Then the moderators will view the content and decide whether it’s ok.
Not sure why grab doesn’t have this sort of system.
[–]ryuuheii 6 points7 points8 points an hour ago (0 children)
Then grab can institute a system to limit the number of orders that can come in to a shop. Or better yet, let the shop control it. Limit the number of orders/quantity/value that can be ordered/active at a time.
Grab just doesn't want to do so because they want to force the restaurants hand into taking as many delivery orders. And they don't care as the operational fall out 'only' screws over the restaurant and riders but not Grab.
[–]musr [score hidden] 41 minutes ago (0 children)
Simplest solution is to allow each shop outlet two things:
[–]Cactuslife95 27 points28 points29 points an hour ago (3 children)
Grab seem to always become very silent when their employees aka Drivers/Riders need them to solve problems or come up with alternatives. Once during the PMD saga and now this.
[–]InterimNihilist 10 points11 points12 points an hour ago (0 children)
That's the beauty of the gig model. When there's money to be made grab controls the cash flow. But when there are operational issues you can't grab anyone from the company.
[–]SamBellFromSarang -1 points0 points1 point an hour ago (1 child)
Actually this raises a good secondary point. When life is good, we all laugh and say wah deliverman can earn so much, good ah, let's all also sign up. Soon as it all burns down we go at Grab's throat and yell at them for being morons.
[–]sct_trooper [score hidden] 21 minutes ago (0 children)
Because it is the responsibility of the company? I dont praise my company everytime they pay my salary, but should they fail to do so, Im definitely reporting to MoM.
Moreover, Grab is the one holding the information and with the means to implement control measures, the onus is definitely on them
[–]willbassyeah 44 points45 points46 points an hour ago* (1 child)
Now use this bubble tea as an example to why Covid19 is dangerous if a healthcare system is being overwhelmed
Too many order, order unfulfilled. Too many patients, patients cannot get healthcare support=dead
Too many order not enough ingredients to fulfil the order. Too many patients need ventilators not enough ventilators=dead
Only two staff managing as no one foresee the surge demand. We got a limited number of healthcare personnel means nurses/doctors need to look after more patients than normal=dead
Stay at home and don’t be stupid
[–]musr [score hidden] 44 minutes ago (0 children)
Imagine 80 people didn't get their life-saving medicine!
[–]desmuru [score hidden] 49 minutes ago (0 children)
Sigh, capitalism at its finest. While both staff and riders are being compromised, grab gains the most benefit. I feel bad for those that were riders before this covid-19 especially. Having to endure cut commissions is already bad enough but with staff being so overwhelmed with orders, it probably takes longer on average to complete a delivery.
Hope that grab will come up with a better explanation than that bs I saw on their facebook page. Until then, maybe riders should consider switching over to other delivery platforms after cb? (since rn other platforms are equally overwhelmed as well)
[–]diceybubbles -4 points-3 points-2 points 2 hours ago (2 children)
Could this be because Grab has alrd processed the payment and hence MUST fulfil the order?
The concept of a payment or transaction, is to exchange money for services rendered.
In situations like delivery, the transaction can only be completed by delayed fulfilment. And since payment has already been processed, GrabFood MUST fulfil their role (the reason for payment) which is to pass the order to the third party (BBT shop in this case) to fulfil, and upon that completion, pass to the GrabFood rider to deliver to the payer; thereby completing Grab’s end of the transaction.
Grab should have further control over every step to refund if cannot be completed at various stages, seemingly not built into their platform.
For completeness of argument and to provide my own counter thesis, I would also like to add that while we should all be kind to Grab and understand that such a situation may be unforeseen (we are in unprecedented times after all), this excuse is unacceptable for a company that can build surge pricing but not a way for third parties to manage their own incoming orders.
Interested to hear other opinions!
[–]L23846 3 points4 points5 points 2 hours ago (0 children)
Grab only hold the order amount until delivery is completed.
[–]Varantain[S] 4 points5 points6 points 1 hour ago (0 children)
Of course, as Grab controls the platform, they are free to penalise either the store or consumer as they see fit — and the most straightforward way for them to settle any dispute is to say that "they're banned from using our platform".
This is why Grab should never be allowed to dominate a market, and why more people should support smaller operators (those that aren't Deliveroo/Foodpanda).
[–]escapelife_azzy [score hidden] 20 minutes ago (0 children)
Tdlr
As someone who has been the GF rider, GF customer and worked in their call centre back when Grab dish out PROMO codes for free, I feel sad for the few Singaporeans who whole heartedly rely and support Grab. Everytime I go in the FB group dedicated to GF riders, I only see new videos being posted that sheds really bad impression of the riders or in general, Singaporeans.
Touch your heart my dear GF riders, deep down you know Grab will never prioritise you in its business. Lol you are never their business partner, you are the slave worker who has to work under the hot sun and face off the brutal honesty that is the front line service. GF riders always fail to realise that their so called ricebowl will always be challenge and get eaten up by other competitors. Recently, it was the new GC drivers. Surge in new riders due to many losing their main income. Yet Grab keep pumping in more riders. Your incentives are gone (lowered). Now with more skewed perceptions by the public with recent sagas, do you really want to be loyal to Grab?
On a side note, yes I do still do GF once in a while. But no, if I want to cancel, I will cancel. Damn your AR or CR. No way in hells name will I wait for an hour for an order just because my incentives are on the line. Restaurant has no capacity yet taking in new orders, well good bye, cancelling and wait for next order. Oh kena ban for a while ah? Okay maybe can try Lalamove see if there is slot or maybe I should call it a day.
https://sg.news.yahoo.com/singapore-makes-desperate-dash-final-031958415.html
A GrabFood rider's perspective on how Grab overwhelmed LiHo with orders yesterday, but became uncontactable throughout the rush (self.singapore)
submitted 3 hours ago by Varantain
Source: fb dot com /elfyhaikal/posts/10218951606734447
all 17 comments
sorted by:
best
topnewcontroversialoldrandomq&alive (beta)
formatting helphide helpcontent policy
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[–]pendelhaven 70 points71 points72 points 2 hours ago (6 children)
Actually imo lah, Grab has to bear the responsibility. Isn't it the responsibility of Grab to let the service outlet have the flexibility to decide whether to take in orders or not?
If all outlets have the capability to stop new orders, you guys wouldn't have a wasted trip.
[–]qwerty198317 6 points7 points8 points an hour ago (4 children)
Problem is the orders can flood in so fast u cant pause it fast enough. Because every kiasu person is going to think the same way, pay a bit more for the delivery guy to queue cos it is going to be 1-2hrs queue. Then they order 3-4 cups each.
Imagine just 10 orders come in, but each order 4 cups, thats 40 cups to prepare. By the time u realize how big the orders are, too late, you are swamped with more orders. Before u can pause the system, u are probably left with a backlog of 20-30 ordera each 3-4 cups.
And not forgetting the walk in crowd.
[–]frumperino 10 points11 points12 points an hour ago (1 child)
This reflects a critical lack of flow monitoring in these systems; over-simplistic models for orders with no built-in threshold alarms or throttle automation. Just watching the rate of backlogged orders growing should be a good decision basis for an automatic alarm to trigger.
[–]Intentionallyabadger [score hidden] 28 minutes ago (0 children)
That’s exactly how reporting systems work on social media platforms.
If your post or channel gets a sudden spike in reports, it automatically gets flagged, and in some instances taken down depending on the key words that are in the reports.
Then the moderators will view the content and decide whether it’s ok.
Not sure why grab doesn’t have this sort of system.
[–]ryuuheii 6 points7 points8 points an hour ago (0 children)
Then grab can institute a system to limit the number of orders that can come in to a shop. Or better yet, let the shop control it. Limit the number of orders/quantity/value that can be ordered/active at a time.
Grab just doesn't want to do so because they want to force the restaurants hand into taking as many delivery orders. And they don't care as the operational fall out 'only' screws over the restaurant and riders but not Grab.
[–]musr [score hidden] 41 minutes ago (0 children)
Simplest solution is to allow each shop outlet two things:
- set maximum orders in queue at any one time (adjustable in app)
- big red STOP button (also in app)
- permalink
- embed
- save
- parent
- report
- give award
- reply
[–]Cactuslife95 27 points28 points29 points an hour ago (3 children)
Grab seem to always become very silent when their employees aka Drivers/Riders need them to solve problems or come up with alternatives. Once during the PMD saga and now this.
[–]InterimNihilist 10 points11 points12 points an hour ago (0 children)
That's the beauty of the gig model. When there's money to be made grab controls the cash flow. But when there are operational issues you can't grab anyone from the company.
[–]SamBellFromSarang -1 points0 points1 point an hour ago (1 child)
Actually this raises a good secondary point. When life is good, we all laugh and say wah deliverman can earn so much, good ah, let's all also sign up. Soon as it all burns down we go at Grab's throat and yell at them for being morons.
[–]sct_trooper [score hidden] 21 minutes ago (0 children)
Because it is the responsibility of the company? I dont praise my company everytime they pay my salary, but should they fail to do so, Im definitely reporting to MoM.
Moreover, Grab is the one holding the information and with the means to implement control measures, the onus is definitely on them
[–]willbassyeah 44 points45 points46 points an hour ago* (1 child)
Now use this bubble tea as an example to why Covid19 is dangerous if a healthcare system is being overwhelmed
Too many order, order unfulfilled. Too many patients, patients cannot get healthcare support=dead
Too many order not enough ingredients to fulfil the order. Too many patients need ventilators not enough ventilators=dead
Only two staff managing as no one foresee the surge demand. We got a limited number of healthcare personnel means nurses/doctors need to look after more patients than normal=dead
Stay at home and don’t be stupid
[–]musr [score hidden] 44 minutes ago (0 children)
Imagine 80 people didn't get their life-saving medicine!
[–]desmuru [score hidden] 49 minutes ago (0 children)
Sigh, capitalism at its finest. While both staff and riders are being compromised, grab gains the most benefit. I feel bad for those that were riders before this covid-19 especially. Having to endure cut commissions is already bad enough but with staff being so overwhelmed with orders, it probably takes longer on average to complete a delivery.
Hope that grab will come up with a better explanation than that bs I saw on their facebook page. Until then, maybe riders should consider switching over to other delivery platforms after cb? (since rn other platforms are equally overwhelmed as well)
[–]diceybubbles -4 points-3 points-2 points 2 hours ago (2 children)
Could this be because Grab has alrd processed the payment and hence MUST fulfil the order?
The concept of a payment or transaction, is to exchange money for services rendered.
In situations like delivery, the transaction can only be completed by delayed fulfilment. And since payment has already been processed, GrabFood MUST fulfil their role (the reason for payment) which is to pass the order to the third party (BBT shop in this case) to fulfil, and upon that completion, pass to the GrabFood rider to deliver to the payer; thereby completing Grab’s end of the transaction.
Grab should have further control over every step to refund if cannot be completed at various stages, seemingly not built into their platform.
For completeness of argument and to provide my own counter thesis, I would also like to add that while we should all be kind to Grab and understand that such a situation may be unforeseen (we are in unprecedented times after all), this excuse is unacceptable for a company that can build surge pricing but not a way for third parties to manage their own incoming orders.
Interested to hear other opinions!
[–]L23846 3 points4 points5 points 2 hours ago (0 children)
Grab only hold the order amount until delivery is completed.
[–]Varantain[S] 4 points5 points6 points 1 hour ago (0 children)
No, normal businesses aren't obliged to fulfill orders even if "payment" has been made — look at the many cases of pricing mistakes.
Of course, as Grab controls the platform, they are free to penalise either the store or consumer as they see fit — and the most straightforward way for them to settle any dispute is to say that "they're banned from using our platform".
This is why Grab should never be allowed to dominate a market, and why more people should support smaller operators (those that aren't Deliveroo/Foodpanda).
[–]escapelife_azzy [score hidden] 20 minutes ago (0 children)
Tdlr
As someone who has been the GF rider, GF customer and worked in their call centre back when Grab dish out PROMO codes for free, I feel sad for the few Singaporeans who whole heartedly rely and support Grab. Everytime I go in the FB group dedicated to GF riders, I only see new videos being posted that sheds really bad impression of the riders or in general, Singaporeans.
Touch your heart my dear GF riders, deep down you know Grab will never prioritise you in its business. Lol you are never their business partner, you are the slave worker who has to work under the hot sun and face off the brutal honesty that is the front line service. GF riders always fail to realise that their so called ricebowl will always be challenge and get eaten up by other competitors. Recently, it was the new GC drivers. Surge in new riders due to many losing their main income. Yet Grab keep pumping in more riders. Your incentives are gone (lowered). Now with more skewed perceptions by the public with recent sagas, do you really want to be loyal to Grab?
On a side note, yes I do still do GF once in a while. But no, if I want to cancel, I will cancel. Damn your AR or CR. No way in hells name will I wait for an hour for an order just because my incentives are on the line. Restaurant has no capacity yet taking in new orders, well good bye, cancelling and wait for next order. Oh kena ban for a while ah? Okay maybe can try Lalamove see if there is slot or maybe I should call it a day.
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