Satisfaction over public transport has increased

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Satisfaction over public transport has increased: survey

Posted: 11 August 2011 1248 hrs​

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SINGAPORE: Customer satisfaction for public transport has gone up significantly, according to a survey by the Institute of Service Excellence (ISES) at the Singapore Management University.

It said this is the strongest increase in customer satisfaction since they started the survey in 2007.

The satisfaction score for buses increased from 58.9 last year to 66.3 this year.

For MRT, the increase was 3.7 points to 67.8.

ISES cited reasons such as the implementation of distance fares and an increase in frequency for both bus and MRT.

The customer satisfaction score for private education has also gone up 9.5 points to 74.5.

This, ISES said, could be due to the introduction of the Enhanced Registration Framework for private education institutions.

- CNA/cc

 

[Muthukali]

My side here the feeder bus still very lousy le..... Its been so many years but services still the same.

 

[I_Hate_Pappies]

Lanjiao lah! :oIo::oIo::oIo::oIo::oIo:

 

[mollusk]

hahaha...phantom survey..

 

[youtalkcock]

Guess who are those they approached?

YES MAN

 

[streetsmart73]

hi there


1. aiyoh!
2. no eye see, no eye see - canto slang.
3. what a load of crap! improvement, where man!

 

[johnny333]

This, ISES said, could be due to the introduction of the Enhanced Registration Framework for private education institutions.

What is "Enhanced Registration Framework for private education institutions."

I have my doubts as to the veracity of this survey since they didn't reveal who, when, where of the survey
The timimg is also very suspicious. During a fare increase when many supposedly "satisfied" customers are angry over the hike

 

[red amoeba]

floppy piece of information - without reading the full study report or knowing the mechanics of this survey, it is not credible.

 

[applei]

PTC Gerald Ee and the transport minister have not been using transport lately.

How the dare they announce for fare increase when their services are still yucky as ever.

Fare increase is only justifiable after excellent service, or unless they dare say they are running a monopoly business and not a service for the public.

So now after GE, they wanna suck back whatever growth dividends they had issue to everyone. Thanks to the 60%!

Satisfaction over public transport has increased: survey

Posted: 11 August 2011 1248 hrs​

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SINGAPORE: Customer satisfaction for public transport has gone up significantly, according to a survey by the Institute of Service Excellence (ISES) at the Singapore Management University.

It said this is the strongest increase in customer satisfaction since they started the survey in 2007.

The satisfaction score for buses increased from 58.9 last year to 66.3 this year.

For MRT, the increase was 3.7 points to 67.8.

ISES cited reasons such as the implementation of distance fares and an increase in frequency for both bus and MRT.

The customer satisfaction score for private education has also gone up 9.5 points to 74.5.

This, ISES said, could be due to the introduction of the Enhanced Registration Framework for private education institutions.

- CNA/cc

 

[red amoeba]

ISES shld reveal:

- number of respondents - is it random enough.
- questionnaires used - wht are the questions asked.
- how are the respondents being selected.

only with these info, can the public draw conclusion whether public trnsport service has indeed improved.

 

[applei]

Forget about their survey!
There is no credibility unless proper references and sources are duly given.
What else, the media always takes the easiest way to con its audience.

ISES shld reveal:

- number of respondents - is it random enough.
- questionnaires used - wht are the questions asked.
- how are the respondents being selected.

only with these info, can the public draw conclusion whether public trnsport service has indeed improved.

 

[youtalkcock]

floppy piece of information - without reading the full study report or knowing the mechanics of this survey, it is not credible.

How can you questioned the integrity of your esteemed state media CNA?