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Websites of Singapore public hospitals, polyclinics back up after hours-long 'internet access disruption'
The disruption affected all three of Singapore's public healthcare clusters.
The websites for several public healthcare agencies, hospitals and polyclinics in Singapore were down on Nov 1, 2023. (File photos: S Shiva; CNA/Syamil Sapari, Gaya Chandramohan)
01 Nov 2023 01:06PM (Updated: 01 Nov 2023 05:38PM)
SINGAPORE: The websites of all public hospitals and polyclinics in Singapore gradually came back online on Wednesday evening (Nov 1) after a disruption that lasted hours.
Users had reported errors when trying to access the sites in the morning. The websites showed messages saying that URLs could not be retrieved.
The issue was due to an "internet access disruption" affecting all public healthcare clusters, the national health agency
Synapxe said at about 1.45pm.
"Services requiring internet applications like websites, emails and the NUHS (National University Health System) contact centre are inaccessible."
It added that clinical services within the public healthcare network, such as access to patient records, remain accessible and unaffected.
Synapxe, whose website was also down, supports the operations of 46 public healthcare institutions. These include acute hospitals and polyclinics, as well as around 1,400 community partners such as nursing homes and general practitioners.
Singapore's
public healthcare system is grouped into three clusters - SingHealth which runs hospitals and polyclinics in the east, the National Healthcare Group in the central region and NUHS in the west.
The websites of Singapore General Hospital, National University Hospital and Tan Tock Seng Hospital were among those affected.
The website of the Agency for Integrated Care (AIC) was also inaccessible.
The Ministry of Health and HealthHub websites were not affected.
CNA has contacted Synapxe for further information on the disruption.