| http://www.fuckwarezone.com.sg/img/forums/hwz/statusicon/post_new.gif Today, 09:20 AM <!-- / status icon and date --> | #1 |
mac4metoo Junior Member Join Date: Jan 2010 Posts: 4 | <!-- icon and title -->Total Crab Service From Singpost/Vpost <!-- / icon and title --><!-- message -->Recently, ordered a lego set from vpost USA. However, when the item arrived at Singapore, for some unknown reason it was left in the warehouse. There was no updates on the online tracking service whatsoever. I called up the vpost customer care 23May and spoke to a "FT" officer regarding my package. He said he doesn't know why the package was left in the warehouse and he will write an investigation to have it delivered asap. I told him that if they were to deliver, please deliver it on Sat 26May, if they can't just deliver it to the Sengkang Post office instead and I will collect it myself. I told him to call me back to let me know the update and he said ok. He never called back so on 24May, I called up again to check the update and had to speak to another "FT" officer because the "FT" I spoke to earlier didn't want to pick the call. To my surprise, he said that the item is scheduled for delivery on 25May which I clearly did not request for. The whole saga starts again where I had to repeat my simple request of having it delivered to sengkang post office so that I can collect it myself. He said he will call me back on the update but again he didn't call back. When I reached home on Friday 25May, there was a delivery slip outside my door with no Courier/ID name whatsoever. As it was after 6pm I had to wait till Sat 26May to call them and check. Sat 26May, called them up at 8am and was told that the package is still in the warehouse. WTF! What was the 2 "FT" doing all along. Both didn't want to answer my call and so I got no choice had to get the manager to speak to me. Well another "FT" manager pick up the call and said that they can't deliver on Mon 28May as the schedule is full blah blah blah. To hell with their schedule. I've spoked to 2 idiot "FT" who obviously got hearing problem-can't understand simple english-or simply bo chap to have my package redirected to Sengkang post office so that I can collect it myself. WTF is wrong with Singpost and all this "FT" CSO. I had to keep repeating my simple request and the "FT" manager said she will make sure that the package is delivered on Mon 28May. However, she claimed that the delivery time is from 9am-6pm. So it's probably another trick that if the package doesn't show up by 6pm, you will have to call them back another day. Well we shall see about that. It's sad to see that Singapore have come to this state. Every CSO is filled by "FT" who just can't measure up to a simple task. I would like to warn you guys not to use Vpost as it's not just expensive, it's also extremely troublesome and torture to have your item delivered to you. I would also like to ask for advice if there's any other avenue I can go to regarding this issue? I would like to speak to some higher ups that are local people and not some Fxxxxxx "FT" who will just ignore your compliant. If anyone has any contact or knows someone who got some say in Singpost, can let me know by PM as I seriously like to highlight this problem to their management. Thanks. |
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