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Apr 3, 2010
Passengers kept in the dark about flight change
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ON FEB 23, I booked and paid for a return flight to Penang on Tiger Airways. My departure date was April 1 at 5.10pm.
On that date, I was at the airport at 3pm. I approached the check-in staff at 3.20pm because I did not see a counter for my flight. It was stated on the itinerary that the counter would be open two hours before departure time. The officer told me the counter would be open shortly.
By 3.30pm, it was still not open and there was already a long queue. An airport officer then approached us and asked us our destination, because there was no flight scheduled to Penang. We showed him our itinerary and after checking, he said that day was the start of the summer schedule. Apparently, Tiger reschedules its flights twice a year. Our flight number had been changed and the flight would leave at 8.15pm instead of 5.10pm.
Tiger knew about this but did not deem it necessary to inform its passengers. Surely it could have contacted us as it had our telephone numbers and e-mail addresses.
There were no Tiger Airways staff at the airport for us to air our grievances to. We were given a ticketing hotline to call, which was perpetually engaged. Tiger's website does not have an e-mail address we could write to. What sort of service is this?
Monica Ung (Ms)
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Passengers kept in the dark about flight change
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
ON FEB 23, I booked and paid for a return flight to Penang on Tiger Airways. My departure date was April 1 at 5.10pm.
On that date, I was at the airport at 3pm. I approached the check-in staff at 3.20pm because I did not see a counter for my flight. It was stated on the itinerary that the counter would be open two hours before departure time. The officer told me the counter would be open shortly.
By 3.30pm, it was still not open and there was already a long queue. An airport officer then approached us and asked us our destination, because there was no flight scheduled to Penang. We showed him our itinerary and after checking, he said that day was the start of the summer schedule. Apparently, Tiger reschedules its flights twice a year. Our flight number had been changed and the flight would leave at 8.15pm instead of 5.10pm.
Tiger knew about this but did not deem it necessary to inform its passengers. Surely it could have contacted us as it had our telephone numbers and e-mail addresses.
There were no Tiger Airways staff at the airport for us to air our grievances to. We were given a ticketing hotline to call, which was perpetually engaged. Tiger's website does not have an e-mail address we could write to. What sort of service is this?
Monica Ung (Ms)
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