TEL delay and lack of information via SMRT’s social media rankle passengers
www.straitstimes.com
SINGAPORE – Some passengers on the Thomson-East Coast Line (TEL) experienced a delay of up to 30 minutes on the morning of Nov 18.
Announcement boards at train stations informed passengers of the delay between Caldecott and Gardens by the Bay stations – a stretch of 11 stops – according to a Reddit post, which attracted 98 comments.
In a photo of one of the announcement boards, posted at 6.37am, train operator SMRT said that free regular bus services were available at affected stations. Public announcements were also made at the stations.
It is understood that the delay was resolved by 9am, although there were still no updates about the issue on SMRT’s social media pages, and this raised the ire of some netizens.
One user said: “No updates on the official channels... We’re just supposed to get to the MRT station, then realise there’s a breakdown.”
In a photo of one of the announcement boards, posted at 6.37am, train operator SMRT said that free regular bus services were available at affected stations.
PHOTO: SCREENGRAB FROM FZEROPAUPER/REDDIT
Another questioned what the threshold time is before SMRT makes public announcements on delays and disruptions.
“I’ve seen it enough to stop giving them the benefit of doubt... the announcements are managed, not for practicality but to manage the public’s perception,” said the user.
“So I wonder how many minutes of disruption before they decide to announce and of course, the time taken to resolve will affect the announcement too.”
The Straits Times has contacted SMRT for more information.