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Dec 30, 2010
SMRT, Prime fined for failing service standards
Taxi audit covered safety, phone bookings, customer complaints
By Maria Almenoar
SMRT had problems matching taxis to call bookings while Prime struggled to meet customer satisfaction standards and minimise waiting time for those calling for a cab. -- ST PHOTO: ALPHONSUS CHERN
TAXI operators SMRT and Prime have been fined for falling short of service standards in an audit by the Land Transport Authority.
SMRT, which fared the worst among the seven taxi companies here, has to pay $69,792 for failing on 18 occasions between January and September.
Read the full story in Thursday's edition of The Straits Times today.
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