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After leaving the SAF, Neo joined the civil service and was appointed as the Permanent Secretary (Education Development) in the
Ministry of Education (MOE) on 1 July 2013. In MOE, he was part of senior management who helped to formulate and implement education policies, and to oversee the development and management of schools. In particular, he contributed to the development of MOE's Outdoor Education Masterplan and Digital Plan to build resilient mind, body and cohesion amongst students. It includes the building and upgrading of outdoor adventure centres for MOE to accommodate cohort camps at three levels: P5, S1 and S3. The Digital Plan improves the way students learn by using technology and further develops communication between parents and schools.
Neo was appointed as Permanent Secretary (Defence Development) in the
Ministry of Defence in 2017. In this role, his portfolio covers defence research and technology, capability development and acquisitions, and defence administration.
On 1 August 2018, Neo joined SMRT as the Group Chief Executive Officer (CEO). In 2022, he resigned from his position and will stay on as an advisor till 31 October 2002.
Ngien Hoon Ping will succeed him as the next Group CEO.
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