- Joined
- Jul 15, 2008
- Messages
- 15,744
- Points
- 83
has anyone tried to enquire info from public-service organisations before? chances are u would be put on HOLD in an automated voice answering device or directed to press a hosts of numbers from your phone which in the end come back from where u ve started...enter 1 for english and 2 for chinese and so on.
since smrt is now the hottest slime target, i share with u a simple enquiry about availability and timing of train/bus during festive periods. i emailed them to save all the frustration of phone numbers keying. well, u guess it. i came back from where i had started - NOTHING!!
if public service organisation such as smrt and the likes are not keen to provide simple info, they might as well obliterate their so called "hotline" or "feedback" or whatever that in the end lead the enquirer back to where he begin - BLANK AND CLUELESS.
Dear Sir/Madam
Thank you for your email.
Your feedback is important to us and we will look into it. We are experiencing high feedback volume and may need more time to respond to you. We appreciate your patience and understanding.
If you had reported a lost item, a report will be lodged with the Lost and Found Property Office. A Customer Service Officer will contact you if an item matches the description you provided.
Kindly note that we are unable to trace lost Ezlink or Nets FlashPay cards that are not GIRO-linked as owner particulars are not registered. If you have lost your GIRO-linked or concession cards, please contact TransitLink Hotline at 1800-2255 663 (8.00 am - 6.00 pm daily, closed on public holidays) or http://www.transitlink.com.sg/efeedback/ to file a lost item report.
Have a pleasant day.
Yours sincerely
Customer Relations
Corporate Marketing and Communications
SMRT Corporation Ltd
* This is a system generated reply. Please do not reply to this acknowledgement.
** To send us a new feedback, please click here.
see what i mean? :(
since smrt is now the hottest slime target, i share with u a simple enquiry about availability and timing of train/bus during festive periods. i emailed them to save all the frustration of phone numbers keying. well, u guess it. i came back from where i had started - NOTHING!!
if public service organisation such as smrt and the likes are not keen to provide simple info, they might as well obliterate their so called "hotline" or "feedback" or whatever that in the end lead the enquirer back to where he begin - BLANK AND CLUELESS.
Dear Sir/Madam
Thank you for your email.
Your feedback is important to us and we will look into it. We are experiencing high feedback volume and may need more time to respond to you. We appreciate your patience and understanding.
If you had reported a lost item, a report will be lodged with the Lost and Found Property Office. A Customer Service Officer will contact you if an item matches the description you provided.
Kindly note that we are unable to trace lost Ezlink or Nets FlashPay cards that are not GIRO-linked as owner particulars are not registered. If you have lost your GIRO-linked or concession cards, please contact TransitLink Hotline at 1800-2255 663 (8.00 am - 6.00 pm daily, closed on public holidays) or http://www.transitlink.com.sg/efeedback/ to file a lost item report.
Have a pleasant day.
Yours sincerely
Customer Relations
Corporate Marketing and Communications
SMRT Corporation Ltd
* This is a system generated reply. Please do not reply to this acknowledgement.
** To send us a new feedback, please click here.
see what i mean? :(
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