SIA should book all BC passengers into next available flight regardless of airlines. At least they will avoid this fiasco. Pay a bit for the screw up its ok
SQ709 (4 Apr 2024) had engine problems. Business class (BC) passengers told they will be moved onto next available flight. However, flight manager PHASIT UEUABON forgot to do so and instead allowed economy passengers to completey fill the next available flight leaving BC passengers stranded. Duty manager - NAMPTIP CHALCHUAL informed BC class passengers to simply submit feedback on Singapore Airlines website rather than considering or presenting any viable flight solution. This is how Singapore Airlines treats its premium customers
SQ709 (4 Apr 2024) had engine problems. Business class (BC) passengers told they will be moved onto next available flight. However, flight manager PHASIT UEUABON forgot to do so and instead allowed economy passengers to completey fill the next available flight leaving BC passengers stranded. Duty manager - NAMPTIP CHALCHUAL informed BC class passengers to simply submit feedback on Singapore Airlines website rather than considering or presenting any viable flight solution. This is how Singapore Airlines treats its premium customers