[Sg] - Cat's cock infected, but Loyang Point vet refused to treat cat if owner doesn't pay $72 walk-in fee, owner say tried to make appt, but couldn't

[UltimaOnline]

Oops! Mods pls merge :
https://www.sammyboy.com/threads/do...hout-appointment-or-walk-in-fee.337267/unread

A woman took to the Complaint Singapore Facebook page on Mar. 7, 2023 to share about her experience at Ohana VetCare Clinic at Loyang Point.


Juliet Isabella shared that she went to Ohana VetCare on Mar. 3, 2023, as her ginger cat, Hachi, suffered from inflammation at his "private area" and had vomited a few times.

Called the clinic numerous times, but no one picked up​

According to Isabella, she tried to call Ohana VetCare Clinic before heading down.

She stated that she tried calling from 6:24pm to 7:25pm, but to no avail, as no one picked up her call despite her waiting on the line.

Via Juliet Isabella's Facebook


Ohana VetCare's website states that it is open from 10am to 12pm, 2pm to 6pm and 7pm to 9pm.

Isabella decided to head down to the clinic regardless, which she said was a 15-minute drive.

She arrived at 8pm with her father and her cat.

S$72.11 extra for the walk-in fee​

When she arrived at the clinic, Isabella noted that there was not much of a crowd, and three staff were at the counter.

One of the staff requested that she pay an additional S$72.11 walk-in fee despite her explaining that she had called numerous times for an hour to try and make an appointment.

Isabella questioned: "This is a vet clinic dealing with animal lives, how can they be so 'uncontactable'?"

The cat owner was then referred to the director and veterinarian of Ohana VetCare, Francis Tay, who allegedly insisted that he would not see or treat Hachi if she did not pay the extra walk-in fee.

She noted that he did not ask what happened to her cat or even look at the animal.


Isabella apparently asked Tay how could she have made an appointment when no one picked up her calls, to which he supposedly "just shrugged and smirked and didn't reply [her]".

Isabella also showed proof that she had called.

Tay told her that they were all having dinner from 6pm to 7pm.

Chased her out of the clinic​

When Isabella pointed out that she had called from 7pm to 7.25pm as well and no one picked up, Tay allegedly "sarcastically mocked" her.

He apparently said: "If you are not happy with our service, you can go and see another vet clinic. I don't think you'll pay the add-on walk-in fee".

Tay then allegedly opened the clinic room door and chased her, her father and Hachi out.

Isabella also accused Tay of spending time insisting she paid the extra fee instead of checking on her cat to see if it was an emergency case.

The cat owner apparently then told Tay that he has no professionalism and "no love [or] compassion for animals".

She supposedly also told him that he was unfit to be a vet.

Tay allegedly replied "nonchalantly" that he agreed he was not fit to be a vet.

Isabella wrote:

"The crux of the whole incident is [Tay's] unprofessional handling and rude attitude, especially when he is the boss of the clinic. He never told me the clinic was full. He never mentioned he would be treating Hachi [outside] of operating hours that justified the walk-in fee... There were still [three] staff around the counter when I just left the clinic. How busy is it that no one picked up my calls?"

Mothership has reached out to Ohana VetCare for comment and will update this article with their reply.

A call to the clinic on Thursday afternoon at about 3:30pm was answered promptly.

Not Ohana VetCare's first bad review​

Numerous reviews on Google reviews and Ohana VetCare's Facebook page highlight the contrasting service some customers received.

Screenshot from Google

Screenshot from Google

Screenshot from Google

Screenshot from Google

Screenshot from Google


https://mothership.sg/2023/03/singapore-vet-deny-treating-cat/

 

[laksaboy]

Can use Medisave?

Wait till you see how much these buffoons spend on their pets' funerals.

 

[UltimaOnline]

In 2019, nurses from Ohana VetCare were suspended after they uploaded videos to their Instagram Stories of them mocking a deaf cat and playing with castrated dog's testicles.

 

[eatshitndie]

did she keep fondling kitty’s kock?

 

[daryl76]

hope they dun believe vets are animal lovers, its just another job

 

[orh mee suah]

The Ohana Vetcare clinic staff bounced dog testicles on the clinic's floor? Sickening!

 

[UltimaOnline]

The Ohana Vetcare clinic staff bounced dog testicles on the clinic's floor? Sickening!

UK Daily Mail :

Veterinary nurses are suspended for filming themselves juggling a castrated dog's testicles and mocking a deaf cat by clapping next to its head at a clinic in Singapore​

Video of bouncing testicles : https://www.dailymail.co.uk/news/ar...rses-bounce-juggle-dogs-testicles-clinic.html

In the footage, a nurse hurls one of the testicles to the ground and laughs as it rebounds off the floor, then bounces a second time before coming to a rest.

 

[Balls2U]

Cat went to Mayfair and got it's dick infected with curry sauce?

 

[Hypocrite-The]

The pet owner cannot go to another vet?

 

[laksaboy]

Cats also get STDs? Fucked by some diseased stray cat?

 

[orh mee suah]

Misbehaving staff, rude and unprofessional doctors and numerous complaints over the years......the clinic should be closed down by the authorities.
If it's still operating, avoid at all costs.

 

[borom]

What's the difference with PAP.
MILLIONS have been complaining about them for DECADES and these ministers are still the highest paid in the world and staying in palatial bungalows.
Have you tried how long you must wait to see doctor in a polyclinic even with an appointment?
Do you know it takes months to get an appointment with a specialist or dentist in a govt hospital and we are talking about human lives here, not animals.
Did LHL apologise for Ridout Gate, MAS and Temasek loss of billions, KOM corruption, SPH fake circulation ect2, so why should the vet ?

 

[laksaboy]

Have you tried how long you must wait to see doctor in a polyclinic even with an appointment?

I miss the days when anyone could just walk into a polyclinic, no appointments needed. Longer waiting time, lower quality doctors, but cheaper prices.

Then Lee Hsien Loong came along, the cronies in the healthcare industry made their moves, and the rest is history.

It was also fun to have the nurses loudly shout out patients' names from the counter. If the name sounded vulgar e.g. Chow Chee Bai, everyone in the waiting room would have a chuckle.

 

[A Singaporean]

Vet is just following the advice of our PAP ministers. What is wrong with making more money ? You die your business.