Security sours Apple inheritance
Yahoo!7 March 6, 2014, 11:48 am
A man whose mother bequeathed her iPad to her family in her will says Apple's security rules are too restrictive.
Josh Grant, 26, from London, told BBC Radio 4's You & Yours his mother bought the tablet during her cancer treatment.
Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor's letter, BBC News website reported.
Apple says its security measures have led the industry in helping customers protect lost or stolen devices.
Anthea Grant bought the tablet two years ago when she had her first cancer diagnosis, using it mainly for games and for video calling to keep in touch with her sons.
After her death, they discovered they did not know her Apple ID and password, but were asked to provide written consent for the device to be unlocked.
An iPad. Photo: Getty Images
Mr Grant said: "We obviously couldn't get written permission because mum had died. So my brother has been back and forth with Apple, they're asking for some kind of proof that he can have the iPad.
"We've provided the death certificate, will and solicitor's letter but it wasn't enough. They've now asked for a court order to prove that mum was the owner of the iPad and the iTunes account.
"It's going to have to go through our solicitor and he charges £200 an hour so it's a bit of a false economy."
