Post office hotline full of Filipinos. All Given PR to Skirt Law? Treason!

[makapaaa]

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[TD="class: msgtxt"][h=2] Post office hotline full of Filipinos [/h]

February 16th, 2012

I tried to call Singapore post hotline today. It seems that I need to wait for nearly 30 mins before I was entertained by a Filipino who speaks in an accent that I can barely understand.
My questions are:
1) What qualifications were they being hired on?
2) Did they pass their language test before they start on the job? They do not seem to understand what I am asking, but merely repeating what is written on the screen. It is as though I am talking to a robot.
3) What if someone who cannot speak English were to call them? I ask if there is anyone who can speak Mandarin and they say no.
Can Singapore post please reply – How many percentage of Filipino compared to local did you hire for the job?
I look at this link: http://www.singpost.com/customer-care.html
I guess the customer service was completely outsourced to Filipinos.
Disgusting!
.
A true blue singaporean!
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[Varuna]

Simliar experience but not with Post Office but some sales call from a bank. They rattled on and on with a bludddy fake slang that I could not understand at all. I told them to stop first. Then told them to learn to speak slowly and clearly. And before they could continue, I told them I was not interested. Cut short, spare them the trouble, save their time, save my time.

 

[jw5]

Simliar experience but not with Post Office but some sales call from a bank. They rattled on and on with a bludddy fake slang that I could not understand at all. I told them to stop first. Then told them to learn to speak slowly and clearly. And before they could continue, I told them I was not interested. Cut short, spare them the trouble, save their time, save my time.

I just keep saying "No, thank you" until they give up and hang up.