Maybank customer airs ATM fraud grouse

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[TD="class: msgtxt"]Maybank customer airs ATM fraud grouse
By SIOW LI SEN
A MAYBANK customer has complained that the bank has been tardy in addressing his complaint of unauthorised ATM withdrawals, in contrast to DBS's swift response to its recent ATM fraud.
Ronald Lee Shiang Boon, an IT consultant, yesterday said that he noticed three unauthorised ATM withdrawals on Oct 31, 2011 from the Maybank branch at Wisma Hangsam, Kuala Lumpur, two days after he had returned from a trip there.
Mr Lee, who made a police report on Nov 8, said that he did withdraw cash while he was in Malaysia but not from that branch. The unauthorised ATM withdrawals amounted to $1,610.23, he said.
Helen Neo, Maybank Singapore head, business operations & support, said that Mr Lee had brought the matter to the bank's attention on Nov 2, 2011 on his return from Malaysia.
'We responded to the customer on Nov 8 that our record did register the three transactions at Wisma Hangsam and asked him to make a police report,' said Ms Neo. 'To date, we have not received any report from customers on withdrawals from their accounts not made by them,' she said.
Mr Lee said that he decided to go public with his complaint following last week's DBS ATM fraud incident. 'I understand it takes time to investigate . . . but with the DBS case, how is it they have such different SLAs?' he said, referring to service level agreements.
The 400 DBS customers who lost $500,000 to card skimming crooks in Malaysia were fully compensated within 24 hours.
DBS said that its investigations, based on the high volume of reports, showed that it was a case of card skimming, and it decided to refund all customers immediately to show them that their money was safe with the bank.
BT understands that in previous reports of unauthorised ATM withdrawals, DBS's investigation process would typically take longer and customers would have to wait a while to know the outcome.
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makapaa cand you paste correctly, it is not too hard, even for computer noob

Maybank customer airs ATM fraud grouse
By SIOW LI SEN
A MAYBANK customer has complained that the bank has been tardy in addressing his complaint of unauthorised ATM withdrawals, in contrast to DBS's swift response to its recent ATM fraud.
Ronald Lee Shiang Boon, an IT consultant, yesterday said that he noticed three unauthorised ATM withdrawals on Oct 31, 2011 from the Maybank branch at Wisma Hangsam, Kuala Lumpur, two days after he had returned from a trip there.
Mr Lee, who made a police report on Nov 8, said that he did withdraw cash while he was in Malaysia but not from that branch. The unauthorised ATM withdrawals amounted to $1,610.23, he said.
Helen Neo, Maybank Singapore head, business operations & support, said that Mr Lee had brought the matter to the bank's attention on Nov 2, 2011 on his return from Malaysia.
'We responded to the customer on Nov 8 that our record did register the three transactions at Wisma Hangsam and asked him to make a police report,' said Ms Neo. 'To date, we have not received any report from customers on withdrawals from their accounts not made by them,' she said.
Mr Lee said that he decided to go public with his complaint following last week's DBS ATM fraud incident. 'I understand it takes time to investigate . . . but with the DBS case, how is it they have such different SLAs?' he said, referring to service level agreements.
The 400 DBS customers who lost $500,000 to card skimming crooks in Malaysia were fully compensated within 24 hours.
DBS said that its investigations, based on the high volume of reports, showed that it was a case of card skimming, and it decided to refund all customers immediately to show them that their money was safe with the bank.
BT understands that in previous reports of unauthorised ATM withdrawals, DBS's investigation process would typically take longer and customers would have to wait a while to know the outcome.