- Joined
- Mar 12, 2009
- Messages
- 13,160
- Points
- 0
Queenstown MRT death: Passengers kept in the dark and left stranded
Man hit train at Queenstown MRT Station affect 14,000 passengers
Posted on 30 Nov 2010
MRT commuters at stations from Outram to Queenstown were upset and frustrated when train services were abruptly halted last night. Little did they know that a man had been run over by an oncoming train.
Chaos ensued when station managers failed to contain the situation properly, many STOMPers say.
Although shuttle buses were promised, they were unable to meet the demands of all 13,700 passengers affected.
The stations were in a mess as passengers scrambled to find alternative routes to their destinations, STOMPer Angela says.
To add to the confusion, no explanations were given regarding the service disruption.
Furthermore, announcements at Outram were only made in English, Many elderly commuters and foreigners were hence clueless about what was happening.
Another STOMPer Soon Shyang says that passengers onboard halted trains also found themselves left in the dark when cabin lights went off momentarily.
Angela says:
"MRT services were interrupted yesterday at Outram MRT and I was onboard.
"SMRT handled the situation rather badly.
"Announcements were made for passengers to go to the taxi stand to wait for free shuttle buses but there were no signs or proper crowd control.
"All passengers were left unattended, wondering where and when the shuttle bus will come.
"To make matter worse, there was an unfriendly bus driver who had an argument with one passenger.
"When no buses came, we waited for about 10-15mins before SMRT announced that the train services have been resumed.
"To make matter worse, announcements were made only in English and many Chinese nationals and elderly folks did not understand them.
"This is totally disappointing coming from SMRT.
"I hope the SMRT management will review their standard of procedure for crisis management".
Man hit train at Queenstown MRT Station affect 14,000 passengers
Posted on 30 Nov 2010
MRT commuters at stations from Outram to Queenstown were upset and frustrated when train services were abruptly halted last night. Little did they know that a man had been run over by an oncoming train.
Chaos ensued when station managers failed to contain the situation properly, many STOMPers say.
Although shuttle buses were promised, they were unable to meet the demands of all 13,700 passengers affected.
The stations were in a mess as passengers scrambled to find alternative routes to their destinations, STOMPer Angela says.
To add to the confusion, no explanations were given regarding the service disruption.
Furthermore, announcements at Outram were only made in English, Many elderly commuters and foreigners were hence clueless about what was happening.
Another STOMPer Soon Shyang says that passengers onboard halted trains also found themselves left in the dark when cabin lights went off momentarily.
Angela says:
"MRT services were interrupted yesterday at Outram MRT and I was onboard.
"SMRT handled the situation rather badly.
"Announcements were made for passengers to go to the taxi stand to wait for free shuttle buses but there were no signs or proper crowd control.
"All passengers were left unattended, wondering where and when the shuttle bus will come.
"To make matter worse, there was an unfriendly bus driver who had an argument with one passenger.
"When no buses came, we waited for about 10-15mins before SMRT announced that the train services have been resumed.
"To make matter worse, announcements were made only in English and many Chinese nationals and elderly folks did not understand them.
"This is totally disappointing coming from SMRT.
"I hope the SMRT management will review their standard of procedure for crisis management".
