M1 Service Down - AGAIN!

[makapaaa]

[h=3]Jul 30, 2011[/h][h=1]M1's SMS service frustrates users on Friday morning[/h]<!-- by line -->By Hoe Pei Shan
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[h=4]M1's 3G sms service was down on Friday morning, from as early as 3am according to some frustrated users with whom The Straits Times spoke. -- PHOTO: M1[/h]<!-- story content : start -->
M1'S 3G SMS service was down on Friday morning, with affected callers calling the telco as early as 6am, saying that their SMSes were either not going through at all.
Others said their friends were being spammed by 20 or so SMSes when only one message had been sent.
Customers told The Straits Times that M1 only alerted them to the problem at 11am, and noted that the network has been having many problems lately.
In a statement to the press, M1 said that only customers in the south-western region experienced difficulty in sending SMSes on the 3G network this morning, but that services were successfully restored at 10.55am.
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[makapaaa]

Posted on 18 May 2011
M1 service outage due to 'technical difficulty', says telco

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Enraged
73%


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The M1 spokesperson told STOMP:

"We are experiencing technical difficulty on one of our customer management servers, and mobile services to some of our customers are temporarily disrupted.

"We would like to express our deep apologies for the inconvenience caused.

"Please be assured that we are putting all available resources to promptly rectify this issue."

Many STOMPers wrote in to complain about the inconvenience caused by this network problem and some even noted that their customer service hotline was down too.

STOMPer jojo said:

"What is M1 doing?

"The network has been down since this morning. Is anyone doing anything?

"I just hope they rectify the problem soon. I have a conference call meeting later."

STOMPer crazythunders commented:

"Something's wrong with the M1 service.

"There is no reception at all around the Woodlands area. My colleague who are subscribed to M1 can't call or receive calls. GPRS data can be accessed but it is very slow.

"I am not sure which other areas are affected too. I can't get through the M1 customer service hotline either."

Said STOMPer Simon:

"All my M1 friends are facing problems too. Can M1 please explain what's happening?

"Even the customer service hotline is down. Many of us have had no reception since 8am."

STOMPer nanette says:

"I've been trying to make phone calls but there is no reception...

"A few friends of mine are also having the same problem. I called the M1 customer service hotline but it seems like the number is not in use!

"What happened?!"

Said STOMPer littlesword:

"May I know what is wrong with M1?!

"The service has been down since this morning , and there is totally no service throughout the entire Upper Bukit Timah road and Teck Whye area.

"Can M1 please explain this?"





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[Jah_rastafar_I]

m1 user here. One of the nights maybe last night i could not connect to the net. no internet connection but came back few mins later. Could not send sms and thought it was due to my ip4 and restarted the phone and resprung it and the sms could be sent out.

M1 also had slow internet connection earlier this year.

 

[Alamaking]

M1 have inferior coverage, i agree