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<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0><TBODY><TR>Lift breaking down frequently
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<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->THE Lift Upgrading Programme is designed to improve residents' access and convenience. I am sure this does create more convenience, especially for residents on non-lift-landing levels.
However, residents of Block 946 Tampines Avenue 4 experience much inconvenience instead, due to frequent breakdown of Lift A (the only available lift). Lift A has been completed, while Lift B is still undergoing work. Imagine the elderly, people with leg problems or asthma, and schoolchildren with heavy bags having to climb the stairs.
The lift breaks down a few times every month and sometimes even causes power failure in the flats. Last month, the lifts broke down on:
- Feb 11, from 11pm to 2am - breakdown and power failure at corridor as well as in flats. Several levels affected. A member of my family was trapped in the lift.
- Feb 18, around 3.30pm to 5pm
- Last Thursday, 1pm to 2.30pm
We are tired of calling the HDB helpline and Tampines Town Council to explain about the problem and sick of both parties shifting responsibility. The common replies were: 'You have to call town council, not us' and 'We are not in charge of this. It should be HDB'.
An officer from the town council I spoke to on Feb 18 - a certain Mr Kumar - was rude and nonchalant. His replies were 'um' or 'huh', and senseless questions like 'How do you know?' or no response at all. He ended by saying he was just following up on behalf of another officer. He did not offer to highlight the issue to another officer and get back to me. He was displeased at having to give his name. Is this the kind of customer service practised by Tampines Town Council?
We are upset by the frequent lift breakdowns. Instead of upgrading to achieve more convenience and an improved lifestyle, it has caused great inconvenience, disrupted our lifestyle and affected the health of residents who are unable to climb the stairs. A helpful response from either HDB or Tampines Town Council will help to ease residents' concerns and not leave us feeling helpless. Annie Chng (Ms)
</TR><!-- headline one : end --><!-- show image if available --></TBODY></TABLE>
<!-- START OF : div id="storytext"--><!-- more than 4 paragraphs -->THE Lift Upgrading Programme is designed to improve residents' access and convenience. I am sure this does create more convenience, especially for residents on non-lift-landing levels.
However, residents of Block 946 Tampines Avenue 4 experience much inconvenience instead, due to frequent breakdown of Lift A (the only available lift). Lift A has been completed, while Lift B is still undergoing work. Imagine the elderly, people with leg problems or asthma, and schoolchildren with heavy bags having to climb the stairs.
The lift breaks down a few times every month and sometimes even causes power failure in the flats. Last month, the lifts broke down on:
- Feb 11, from 11pm to 2am - breakdown and power failure at corridor as well as in flats. Several levels affected. A member of my family was trapped in the lift.
- Feb 18, around 3.30pm to 5pm
- Last Thursday, 1pm to 2.30pm
We are tired of calling the HDB helpline and Tampines Town Council to explain about the problem and sick of both parties shifting responsibility. The common replies were: 'You have to call town council, not us' and 'We are not in charge of this. It should be HDB'.
An officer from the town council I spoke to on Feb 18 - a certain Mr Kumar - was rude and nonchalant. His replies were 'um' or 'huh', and senseless questions like 'How do you know?' or no response at all. He ended by saying he was just following up on behalf of another officer. He did not offer to highlight the issue to another officer and get back to me. He was displeased at having to give his name. Is this the kind of customer service practised by Tampines Town Council?
We are upset by the frequent lift breakdowns. Instead of upgrading to achieve more convenience and an improved lifestyle, it has caused great inconvenience, disrupted our lifestyle and affected the health of residents who are unable to climb the stairs. A helpful response from either HDB or Tampines Town Council will help to ease residents' concerns and not leave us feeling helpless. Annie Chng (Ms)