Greedy Budget Airlines Give Peesai Bad Name

[makapaaa]

Posted on 09 Jun 2010
Stranded passengers fume after budget airline Jetstar flight delayed 9 hours

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Enraged
68%


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Shiok!
5%


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LOL!
12%


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So sad
3%


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Sure or not?
3%


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Bochup
9%


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Jetstar's flight to Penang on June 5 was due to fly at 7.00am, but was delayed until 4.45pm. STOMPer Bernard was extremely unhappy with the way Jetstar handled the delay

STOMPer Bernardsaid:

"The delay was announced 15 minutes before takeoff. The announcement was very soft and many people hear it. Also, the screen didn’t display anything about the delay.

"The Changi International Airport Services (CIAS) duty manager said that they are just agents handling the check-in and they can’t do anything about it.

"We were given $8 per person to get food. But the lousy noodles already cost $6.80 and drinks from $2 onwards.

"Also, we were told that we could leave the airport and return later as we were allowed taxi claims. So, majority of the passengers left. But at check-in time, Jetstar staff told us they would not entertain our taxi claims.

"They pushed us to the supervisor who said Jetstar will never reimburse taxi fare. The only thing they could do was give us a $100 Jetstar voucher.

"Then, we were told to go to row 13 to look for the CIAS staff. When we requested to speak to the duty manager, we were told that he was busy.

"The duty manager finally appeared 30 minutes before takeoff and said we had been given the wrong information by Jetstar staff and he could not do anything about it. Many passengers were very angry.

"Some foreign passengers asked if Singapore allows Jetstar to operate in such a manner.

"It’s time the airport do a review about Jetstar operating in Terminal 1. Perhaps it’s time they move to the Budget Terminal before they tarnish the image of a international airport."




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Keywords: jetstar , flight delay

 

[Cestbon]

They passenger should have buy the travel insurance. Sure can claim 9 hr delay.
That what happen to all the Airline if they don't have spare plane. If they have spare plane and pilot all thgis will not happen.
9hr delay in home ground cannot be accept. Bcos normally base will have extra plane or pilot stanby in sace anything happen.