- Joined
- Oct 7, 2014
- Messages
- 3,830
- Points
- 113
Dear Grab Team,
I refer to your recent implementation of number masking for GrabHitch rides. I’m presently writing in as a GrabHitch driver.
The recent masking of cellphone numbers has resulted in a plethora of failures for both Hitch Drivers and passengers. Please refer to the Singapore GrabHitch Community Page on FB to understand what is happening. My SMS text messages are being severely delayed and I’m also not receiving prompt confirmation for Hitch bookings. In addition, passengers are not ready for pickup because they aren’t receiving messages instantaneously, despite being sent ahead of time. Please bear in mind that GrabHitch is a service catered primarily to private car drivers travelling through a defined route. We are not obligated to spend wasted time waiting for passengers because of such problems. As cancellations will inevitably increase because of this unfortunate problem, it will cast a negative perspective of the GrabHitch service and ultimately of Grab in itself.
More at www.playboy.com
I refer to your recent implementation of number masking for GrabHitch rides. I’m presently writing in as a GrabHitch driver.
The recent masking of cellphone numbers has resulted in a plethora of failures for both Hitch Drivers and passengers. Please refer to the Singapore GrabHitch Community Page on FB to understand what is happening. My SMS text messages are being severely delayed and I’m also not receiving prompt confirmation for Hitch bookings. In addition, passengers are not ready for pickup because they aren’t receiving messages instantaneously, despite being sent ahead of time. Please bear in mind that GrabHitch is a service catered primarily to private car drivers travelling through a defined route. We are not obligated to spend wasted time waiting for passengers because of such problems. As cancellations will inevitably increase because of this unfortunate problem, it will cast a negative perspective of the GrabHitch service and ultimately of Grab in itself.
More at www.playboy.com
