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Fair to Say FAPee Civil Service Staffed by Morons?

Discussion in 'The Courtyard Café' started by makapaaa, Jul 22, 2010.

  1. makapaaa

    makapaaa Alfrescian (Inf)

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    Jul 22, 2010

    A question of communication
    Official replies must enlighten and not obfuscate

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    I AM dismayed by Singapore General Hospital's (SGH) opaque reply ('Sorry, says SGH'; July 10), to Ms Chong Shiau Wei's complaint ('Baffled by SGH doctor's refusal to see her'; July 10) about the unprofessional way she was attended to by a hospital doctor.
    After a detailed account of her unpleasant experience, the least SGH could have done was to demonstrate some empathy and sincere regret over the poor service given.
    The hospital's three-sentence reply read like a computer-generated response to a routine service complaint. Such impersonal handling of complaints raises questions about the quality of dedication and care for its patients. In a respected but demanding profession like medicine, where patient care is a primary concern, it is imperative that hospital staff go the extra mile to show empathy, compassion and concern for their patients' well-being.
    Clearly, the 'commitment' SGH promised in its inadequate reply is missing.
    Kaviraj Nadarajah
     
  2. makapaaa

    makapaaa Alfrescian (Inf)

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    Jul 22, 2010

    Reprise: Reply in question

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    WE THANK Ms Chong Shiau Wei for her feedback ('Baffled by SGH doctor's refusal to see her'). We are sorry for the lapse in service. We are committed to improving care and service for all patients.
    Associate Professor Wong Wai Keong
    Head, Department of General Surgery
    Singapore General Hospital

    FORUM NOTE: The reply was published on July 10, jointly with Ms Chong's letter.
     
  3. makapaaa

    makapaaa Alfrescian (Inf)

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    <TABLE border=0 cellSpacing=0 width="100%"><TBODY><TR><TD class=heading>Latest comments</TD></TR><TR><TD id=messageDisplayRegion width="100%"><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=Post cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>"We are committed to improving care and service for all patients."
    -how do you plan to do that?
    -how are we assured the culprit doctor will not do the same thing again? Was he taken to task? Was he counselled?

    The professor's reply shld at the very least answered all of these questions. I think the professor seriously needs to improve his service too.
    </TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: clang123 at Thu Jul 22 07:21:53 SGT 2010
    </TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=AlternatePost cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>This reply is similar to a parent bringing her child to the wronged party to apologise,"boy boy, say sorry!"
    And boy boy grudgingly reply "Sorry loh". Don't you think the professor's reply is like that?
    </TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: clang123 at Thu Jul 22 07:20:41 SGT 2010
    </TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" cellSpacing=2 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left><TABLE style="WIDTH: 100%" class=Post cellSpacing=0 cellPadding=0><TBODY><TR><TD style="VERTICAL-ALIGN: top" align=left>absolutely - the "reply" is an insensitive no-brainer. where did this doc get his cert from? no wonder they say teach him how to communicate!
    </TD></TR><TR><TD style="VERTICAL-ALIGN: top" align=left>Posted by: unewolke at Thu Jul 22 06:51:42 SGT 2010
    </TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE>
     
  4. Brightkid

    Brightkid Alfrescian Old Timer

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    Fair to Say FAPee Civil Service Staffed by Morons?

    No. Not fair to say that. These civil serpents are smart people who can hide in these places and still get an salary doing nothing.

    Morons will not understand that strategy.
     
  5. cooleo

    cooleo Alfrescian Old Timer

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    Typical appearance of a Civil Serpent

    [​IMG]
     
  6. streetsmart73

    streetsmart73 Alfrescian (InfP) Old Timer

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    hi there


    1. not surprising man!
    2. such 1-mil dollar reply.
    3. uncompassionate, sharp and direct.
     

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