- Joined
- Nov 21, 2011
- Messages
- 2,824
- Points
- 48

Commuters' reactions to SMRT's apology over train disruption
By Olivia Siong | Posted: 16 December 2011 2031 hrs
SINGAPORE : Many commuters Channel NewsAsia spoke with have responded positively to SMRT's apology over Thursday night's train disruption.
But they added that more needs to be done to ensure a repeat of Thursday night's incident does not occur.
One commuter said: "This is not the first time this thing has happened, and I think the most important thing is to take action. You can apologise a few times, but in the end, what we expect, as commuters, is a smooth experience."
Another commented: "You can't expect everything to work all the time, so since this happened and SMRT apologised, if it doesn't happen again then I am sure that is fine."
A third noted: "I think their apology was sincere and from the heart, because they handled it the best way that they could. Sometimes when there are mechanical breakdowns, it is beyond human control."
On calls for SMRT chief executive officer (CEO) Saw Phaik Hwa to step down, some said it is unnecessary.
One commuter noted: "It is a knee-jerk reaction. Overall, I think SMRT has been doing a good job, so I do not think the CEO needs to step down..."
Another added: "If you are going to ask the (CEO) to step down after one problem has happened, yes I know it is a big problem, but if it has happened, and SMRT is going to do something about it, then give the person a chance I suppose?"
However, one person said: "If stepping down can help improve the situation, then why not?
http://www.channelnewsasia.com/stories/singaporelocalnews/view/1171797/1/.html