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Soon the Indians, Pinoys, PRC in their homeland will do this to Sinkies, or it oredi exists ...
Welcome Globalisation, my foot?
INDIAN call centres are teaching staff that Australia is the world's "dumbest continent" where people "drink constantly" and are "quite racist".
Staff taught "how to act Australian" are also told to "speak slowly" to customers on the other end of the phone line because they tend to be technologically "backward".
Indian-based telephone spruikers and helpline operators are also warned that Australians are "touchy" about their pets and told it's OK to hang up on Australians who use the "preferred term for us" - "brown bastards".
The revelations have caused a stir in the US over cultural stereotyping after they appeared in the reputable news magazine Mother Jones.
One of the magazine's writers, journalist Andrew Marantz, spent weeks undertaking training in India with locals at an organisation called the Delhi Call Centre.
"For three weeks, a culture trainer will teach us conversational skills, Australian pop culture, and the terms of the mobile phone contracts we'll be peddling," he wrote.
"Our first job at DCC will be to interrupt Australians at dinner and ask them to switch phone providers."
Marantz told The Sunday Telegraph he undertook the investigation last year, when there was some publicity about Indian students in Australia facing violent attacks.
He said the recruits were introduced to a "culture trainer" known as "Lekha" who taught the class how to "act Australian".
The training program taught employees about conversational skills and Australian pop culture in the hope that they would build a rapport with the person they were trying to sell to.
In "dissecting" the Australian psyche in 20 minutes, the teacher told the class: "Just stating the facts, guys. Australia is known as the dumbest continent. Literally, college was unknown there until recently, so speak slowly.
"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic." That revelation "drew scoffs from around the room".
"Australians drink constantly," the lecture continued. "If you call on a Friday night, they'll be smashed - every time."
When one call centre student asked what kind of people lived in Australia, the teacher replied: "Let's admit: they are quite racist. They do not like Indians." She continued: "Their preferred term for us is... 'brown bastards'."
In an interview on US radio this week, Marantz said he was startled by the brashness of the training. "It's kind of a crash course - 'this is what you need to know, let's not mince any words, let's just talk about basically stereotypes'," he said. "Our trainer said of Australians: 'Well they like to drink a lot and they like their pets a lot and they like sports and that's about it'."
Hear the interview here
Americans, call centre operators told Marantz, were "very free with their anger" and the British were "sarcastic".
Marantz, who was criticised over the undercover operation by The Huffington Post, told The Sunday Telegraph yesterday he was surprised how much the Indians knew about Australia and the US. "They knew about the US, Australian geography and Aussie rules football."
http://www.dailytelegraph.com.au/news/backward-dumb-racists-drunks/story-e6freuy9-1226100510189
Welcome Globalisation, my foot?
INDIAN call centres are teaching staff that Australia is the world's "dumbest continent" where people "drink constantly" and are "quite racist".
Staff taught "how to act Australian" are also told to "speak slowly" to customers on the other end of the phone line because they tend to be technologically "backward".
Indian-based telephone spruikers and helpline operators are also warned that Australians are "touchy" about their pets and told it's OK to hang up on Australians who use the "preferred term for us" - "brown bastards".
The revelations have caused a stir in the US over cultural stereotyping after they appeared in the reputable news magazine Mother Jones.
One of the magazine's writers, journalist Andrew Marantz, spent weeks undertaking training in India with locals at an organisation called the Delhi Call Centre.
"For three weeks, a culture trainer will teach us conversational skills, Australian pop culture, and the terms of the mobile phone contracts we'll be peddling," he wrote.
"Our first job at DCC will be to interrupt Australians at dinner and ask them to switch phone providers."
Marantz told The Sunday Telegraph he undertook the investigation last year, when there was some publicity about Indian students in Australia facing violent attacks.
He said the recruits were introduced to a "culture trainer" known as "Lekha" who taught the class how to "act Australian".
The training program taught employees about conversational skills and Australian pop culture in the hope that they would build a rapport with the person they were trying to sell to.
In "dissecting" the Australian psyche in 20 minutes, the teacher told the class: "Just stating the facts, guys. Australia is known as the dumbest continent. Literally, college was unknown there until recently, so speak slowly.
"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic." That revelation "drew scoffs from around the room".
"Australians drink constantly," the lecture continued. "If you call on a Friday night, they'll be smashed - every time."
When one call centre student asked what kind of people lived in Australia, the teacher replied: "Let's admit: they are quite racist. They do not like Indians." She continued: "Their preferred term for us is... 'brown bastards'."
In an interview on US radio this week, Marantz said he was startled by the brashness of the training. "It's kind of a crash course - 'this is what you need to know, let's not mince any words, let's just talk about basically stereotypes'," he said. "Our trainer said of Australians: 'Well they like to drink a lot and they like their pets a lot and they like sports and that's about it'."
Hear the interview here
Americans, call centre operators told Marantz, were "very free with their anger" and the British were "sarcastic".
Marantz, who was criticised over the undercover operation by The Huffington Post, told The Sunday Telegraph yesterday he was surprised how much the Indians knew about Australia and the US. "They knew about the US, Australian geography and Aussie rules football."
http://www.dailytelegraph.com.au/news/backward-dumb-racists-drunks/story-e6freuy9-1226100510189
