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So? Just like the AssMRT keeps saying they've up the frequency, etc. Not Enuff DONE means NOT Enuff Done! Overloaded means Overloaded! Overpaid means Overpaid. FCUKED UP means FCUKED UP. Stop giving silly EXCUSES to justify the status quo. If you cannot perform, OUT U GO!
Feb 27, 2010
Case assists 20,000 consumers annually
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I REFER to the letter by Mr Chan Chi Yung, 'Take firms to task for poor service' (Feb 19). It is puzzling why he said the Consumers Association of Singapore (Case) had not responded to complaints of poor service in the newspapers. He cited Tiger Airways and SingTel as examples.
Case monitors media reports, including published letters, daily. We take up cases directly with the businesses concerned when there is merit.
We have also worked with the media to publish regular columns such as Buyer Beware in The Straits Times. These features have covered instances of poor service. For practical reasons, the media cannot publish all the cases we want to highlight, so we also feature selected issues of public interest on our website at www.case.org.sg.
Case assists more than 20,000 consumers annually, some 50 cases daily on average. We welcome suggestions on how we can better serve the public as a voluntary organisation. Constructive feedback is helpful.
For the record, we have met Tiger Airways and SingTel on numerous occasions to deal with various issues.
Seah Seng Choon
Executive Director
Case
Feb 27, 2010
Case assists 20,000 consumers annually
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I REFER to the letter by Mr Chan Chi Yung, 'Take firms to task for poor service' (Feb 19). It is puzzling why he said the Consumers Association of Singapore (Case) had not responded to complaints of poor service in the newspapers. He cited Tiger Airways and SingTel as examples.
Case monitors media reports, including published letters, daily. We take up cases directly with the businesses concerned when there is merit.
We have also worked with the media to publish regular columns such as Buyer Beware in The Straits Times. These features have covered instances of poor service. For practical reasons, the media cannot publish all the cases we want to highlight, so we also feature selected issues of public interest on our website at www.case.org.sg.
Case assists more than 20,000 consumers annually, some 50 cases daily on average. We welcome suggestions on how we can better serve the public as a voluntary organisation. Constructive feedback is helpful.
For the record, we have met Tiger Airways and SingTel on numerous occasions to deal with various issues.
Seah Seng Choon
Executive Director
Case
