BlackBerry pleads for customers loyalty
Smartphone company has written an open letter to customers asking them not to abandon it.
Last Modified: 16 Oct 2013 06:42<object id="flashObj" classid="clsid

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Smartphone company Blackberry has written an open letter to customers pleading with them not to abandon it.
The once dominant player in the market is struggling, racking up multi-million dollar losses.
In the process of being sold, it wants customers to stick with them.
Al Jazeera's Alan Fisher reports.