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Jun 2, 2010
Security personnel reminded to be courteous
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WE ARE sorry to hear of Mr Alan Kiong's experience at Tanah Merah MRT station ("Embarrassed by luggage check at MRT station"; May 18).
The primary role of security personnel in our MRT stations is to look out for suspicious people or activity, as well as conduct random bag checks and regular patrols. All of them are trained to conduct bag checks in a professional and non-intimidating manner.
Following Mr Kiong's feedback, we have reminded the security personnel to be professional and courteous when performing checks.
Mr Kiong suggested installing luggage-screening machines similar to those found at the airports. We have considered the suggestion, but find it unfeasible to implement because of the heavy volume of passengers who pass through the fare gates daily.
As luggage-screening machines detect any form of metal, they will beep very often when passengers holding on to keys or wearing metal watches pass through the machines. Any beep will require a secondary check by staff, and this will quickly cause a bottleneck at the fare gates, especially during peak hour.
We seek the cooperation of Mr Kiong and other passengers to allow security personnel to perform their duties which enhance security within the system.
Nicole Batchelor (Ms)
Manager, Corporate Marketing and Communications
SMRT Corporation
Security personnel reminded to be courteous
<!-- by line --><!-- end by line -->
<!-- end left side bar --><!-- story content : start -->
WE ARE sorry to hear of Mr Alan Kiong's experience at Tanah Merah MRT station ("Embarrassed by luggage check at MRT station"; May 18).
The primary role of security personnel in our MRT stations is to look out for suspicious people or activity, as well as conduct random bag checks and regular patrols. All of them are trained to conduct bag checks in a professional and non-intimidating manner.
Following Mr Kiong's feedback, we have reminded the security personnel to be professional and courteous when performing checks.
Mr Kiong suggested installing luggage-screening machines similar to those found at the airports. We have considered the suggestion, but find it unfeasible to implement because of the heavy volume of passengers who pass through the fare gates daily.
As luggage-screening machines detect any form of metal, they will beep very often when passengers holding on to keys or wearing metal watches pass through the machines. Any beep will require a secondary check by staff, and this will quickly cause a bottleneck at the fare gates, especially during peak hour.
We seek the cooperation of Mr Kiong and other passengers to allow security personnel to perform their duties which enhance security within the system.
Nicole Batchelor (Ms)
Manager, Corporate Marketing and Communications
SMRT Corporation
