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It is exactly the same with me! I am rejecting Ang Moh and Ah Neh and Japs customers and refusing to speak English, pretending can not understand them!
https://tw.mobi.yahoo.com/news/老外送修咖啡機-燦坤員工嗆只說中文-034240307.html
老外送修咖啡機 燦坤員工嗆只說中文
三立新聞網
3 小時前
生活中心／綜合報導
台灣以人情味聞名世界，但在台居住10多年，擔任高中英文老師的南非人杜莫內，想要將在燦坤買的咖啡機交回原廠送修，卻因為未用中文向店員對話，被店經理回「這裡是台灣，我們只說中文！」讓他相當傻眼，認為大型的電器量販公司，竟是這樣的待客方式。
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▲杜莫內對於燦坤店員的態度相當傻眼。
根據《蘋果日報》報導，杜莫內表示，他前年8月到燦坤台中新東海店購買了一台6000多元的咖啡機，但3月卻故障，於是將機器送回門市，希望能協助聯絡原廠維修，並表明，維修費多少他都願意支付。
但燦坤卻告訴他，維修費會超過2000元，因此建議他不如買一台新的，但他仍堅持維修。日後他再詢問店家是否有送回原廠，店家卻告訴他機器已過保固，但維修費降為700元，追問之下發現燦坤根本沒有把機器送回去。
▲燦坤店員說法反覆，也無人能用英文與他溝通。
杜莫內表示，事後他決定自己與原廠聯絡，原廠告訴他機器仍在保固內，也派員將機器取走免費維修送回，讓他質疑燦坤做法明顯有問題，且在與店經理溝通時，店經理曾對他說「Here is Taiwan, We only speak Chinese！」（這裡是台灣，我們只說中文），打到台北總公司投訴，也沒有人會講英文，無人與他道歉。
對此，燦坤公關表示，客戶的咖啡機保固到今年8月為止，送修時因為語言隔閡，加上客戶沒有提到有在官網上註冊延長保固，因此店家才會判定過保，至於2000元則是原廠報出的維修費，後面的700元是檢測費用，公司將配置英語客服，若再遇上外國客戶，能協助服務。
Foreigners Send Coffee Machines Tsann employees only speak Chinese
Sanli News Network 3 hours ago
Life Center / General Report
Taiwan is world-famous for its human touch, but Duomo, a South African who served as a high school English teacher for more than 10 years in Taiwan, wanted to return the coffee machine bought in Tsann Kuen to the factory for repair. However, because he did not use Chinese to talk to the clerk, he was The store manager said, "This is Taiwan, we only speak Chinese!" It makes him very dumbfounded by the fact that large-scale electric appliance vendors are actually such a way of hospitality.
FedEx is the Answer to Your Global Delivery Needs
SponsoredFedEx
▲ Du Monet's attitude toward Tsann Kuen's staff was rather dumbfounded.
According to the “Apple Daily” report, Dumonte stated that he purchased a 6000 yuan coffee machine from the Canton Taichung New Donghai Store in August of the previous year but failed in March. He returned the machine to the store, hoping to help contact the original. Factory maintenance, and shows how much maintenance fees he is willing to pay.
However, Tsann Kuen told him that maintenance costs would exceed 2000 yuan, so he was advised to buy a new one, but he still insisted on maintenance. In the future, he asked whether the store had returned to the original factory. The store owner told him that the machine had passed the warranty, but the maintenance fee was reduced to 700 yuan. Under investigation, he discovered that Tsann Kuen had not returned the machine.
▲ Tsann Kuen's staff said repeatedly that no one can communicate with him in English.
Du Monet said that afterwards he decided to contact the original factory. The original factory told him that the machine was still under warranty and sent staff to take the machine away for free maintenance. He questioned that Tsann Kuen's practice was obviously problematic and he was in the shop manager. During the communication, the store manager once said to him, "Here is Taiwan, We only speak Chinese!" (here is Taiwan, we only speak Chinese), and when it hit the Taipei headquarters, no one could speak English. No one apologized.
In this regard, Tsann Kuen public relations, said the customer's coffee machine warranty until August this year, because of language barriers during repairs, plus the customer did not mention the extension of the warranty on the official website, so the store will determine the insurance, as for the 2000 yuan It is the maintenance fee that the original company reports, the following 700 yuan is the testing expense, the company will dispose the English customer service, if meets the foreign customer again, can assist the service.
https://tw.mobi.yahoo.com/news/老外送修咖啡機-燦坤員工嗆只說中文-034240307.html
老外送修咖啡機 燦坤員工嗆只說中文
三立新聞網
3 小時前
生活中心／綜合報導
台灣以人情味聞名世界，但在台居住10多年，擔任高中英文老師的南非人杜莫內，想要將在燦坤買的咖啡機交回原廠送修，卻因為未用中文向店員對話，被店經理回「這裡是台灣，我們只說中文！」讓他相當傻眼，認為大型的電器量販公司，竟是這樣的待客方式。
FedEx is the Answer to Your Global Delivery Needs
SponsoredFedEx
▲杜莫內對於燦坤店員的態度相當傻眼。
根據《蘋果日報》報導，杜莫內表示，他前年8月到燦坤台中新東海店購買了一台6000多元的咖啡機，但3月卻故障，於是將機器送回門市，希望能協助聯絡原廠維修，並表明，維修費多少他都願意支付。
但燦坤卻告訴他，維修費會超過2000元，因此建議他不如買一台新的，但他仍堅持維修。日後他再詢問店家是否有送回原廠，店家卻告訴他機器已過保固，但維修費降為700元，追問之下發現燦坤根本沒有把機器送回去。
▲燦坤店員說法反覆，也無人能用英文與他溝通。
杜莫內表示，事後他決定自己與原廠聯絡，原廠告訴他機器仍在保固內，也派員將機器取走免費維修送回，讓他質疑燦坤做法明顯有問題，且在與店經理溝通時，店經理曾對他說「Here is Taiwan, We only speak Chinese！」（這裡是台灣，我們只說中文），打到台北總公司投訴，也沒有人會講英文，無人與他道歉。
對此，燦坤公關表示，客戶的咖啡機保固到今年8月為止，送修時因為語言隔閡，加上客戶沒有提到有在官網上註冊延長保固，因此店家才會判定過保，至於2000元則是原廠報出的維修費，後面的700元是檢測費用，公司將配置英語客服，若再遇上外國客戶，能協助服務。
Foreigners Send Coffee Machines Tsann employees only speak Chinese
Sanli News Network 3 hours ago
Life Center / General Report
Taiwan is world-famous for its human touch, but Duomo, a South African who served as a high school English teacher for more than 10 years in Taiwan, wanted to return the coffee machine bought in Tsann Kuen to the factory for repair. However, because he did not use Chinese to talk to the clerk, he was The store manager said, "This is Taiwan, we only speak Chinese!" It makes him very dumbfounded by the fact that large-scale electric appliance vendors are actually such a way of hospitality.
FedEx is the Answer to Your Global Delivery Needs
SponsoredFedEx
▲ Du Monet's attitude toward Tsann Kuen's staff was rather dumbfounded.
According to the “Apple Daily” report, Dumonte stated that he purchased a 6000 yuan coffee machine from the Canton Taichung New Donghai Store in August of the previous year but failed in March. He returned the machine to the store, hoping to help contact the original. Factory maintenance, and shows how much maintenance fees he is willing to pay.
However, Tsann Kuen told him that maintenance costs would exceed 2000 yuan, so he was advised to buy a new one, but he still insisted on maintenance. In the future, he asked whether the store had returned to the original factory. The store owner told him that the machine had passed the warranty, but the maintenance fee was reduced to 700 yuan. Under investigation, he discovered that Tsann Kuen had not returned the machine.
▲ Tsann Kuen's staff said repeatedly that no one can communicate with him in English.
Du Monet said that afterwards he decided to contact the original factory. The original factory told him that the machine was still under warranty and sent staff to take the machine away for free maintenance. He questioned that Tsann Kuen's practice was obviously problematic and he was in the shop manager. During the communication, the store manager once said to him, "Here is Taiwan, We only speak Chinese!" (here is Taiwan, we only speak Chinese), and when it hit the Taipei headquarters, no one could speak English. No one apologized.
In this regard, Tsann Kuen public relations, said the customer's coffee machine warranty until August this year, because of language barriers during repairs, plus the customer did not mention the extension of the warranty on the official website, so the store will determine the insurance, as for the 2000 yuan It is the maintenance fee that the original company reports, the following 700 yuan is the testing expense, the company will dispose the English customer service, if meets the foreign customer again, can assist the service.
