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[h=1]WHEN THE EZ-LINK CARD SYSTEM FAILS TO COUNT TRANSFERS, BUS COMPANIES PROFIT[/h]
Post date:
21 Mar 2015 - 8:47pm
To: feedback[at]transitlink.com.sg; crc[at]sbstransit.com.sg; feedback[at]lta.gov.sg;
Subject: Integrityof EZ Link system
Good day
I had written in more several months ago to SBS transit to ask about the incident on 18/11/14 that I had been charge new trip instead of transfer when connecting bus/MRT. Affected Me and my 2 children card.
My 2 children card tap upon exit were not captured and they were charged full price for the last trip. SBS call me to enquire for more details which I had provided. And i had not heard from them since.
0n 22/12/14,
I had done transfer within the travel transfer limit of 45 mins and with 2 hour for total journey. Transfer rebate was not recorded.
on 27/12/14
Again we were charged new trip instead of transfer when we boarded the bus. Upon exiting, our exiting tap were not captured again. I am confident that we tap out and yet it affected me and my children (total 3 cards)
I am not after any loose change refund, but the query is: is there any means that the service provider employs to check the integrity of ez link system?
In slightly over a month that i monitor since alerted to this issue, i see over 7 lapses of instances and it affected different cards at different time on different buses.
I am quite sure it was not human error such as forget to tap out but the lapses persist.
(On 18/11/14, as it was past midnight, my daughter was aly sleeping on the bus and I tap out her card for her)
If is was indeed system error, how long had this been going on? and may I assume the transport had unduly profited from the masses of million communters daily?
Mr Chua
TRS Contributor
Post date:
21 Mar 2015 - 8:47pm
To: feedback[at]transitlink.com.sg; crc[at]sbstransit.com.sg; feedback[at]lta.gov.sg;
Subject: Integrityof EZ Link system
Good day
I had written in more several months ago to SBS transit to ask about the incident on 18/11/14 that I had been charge new trip instead of transfer when connecting bus/MRT. Affected Me and my 2 children card.
My 2 children card tap upon exit were not captured and they were charged full price for the last trip. SBS call me to enquire for more details which I had provided. And i had not heard from them since.
0n 22/12/14,
I had done transfer within the travel transfer limit of 45 mins and with 2 hour for total journey. Transfer rebate was not recorded.
on 27/12/14
Again we were charged new trip instead of transfer when we boarded the bus. Upon exiting, our exiting tap were not captured again. I am confident that we tap out and yet it affected me and my children (total 3 cards)
I am not after any loose change refund, but the query is: is there any means that the service provider employs to check the integrity of ez link system?
In slightly over a month that i monitor since alerted to this issue, i see over 7 lapses of instances and it affected different cards at different time on different buses.
I am quite sure it was not human error such as forget to tap out but the lapses persist.
(On 18/11/14, as it was past midnight, my daughter was aly sleeping on the bus and I tap out her card for her)
If is was indeed system error, how long had this been going on? and may I assume the transport had unduly profited from the masses of million communters daily?
Mr Chua
TRS Contributor
