This is the first time that i am so pissed off with any service in my life that i feel that i need to warn the brothers and sisters here.
Booked a travel package with this Agency. ( Cos lazy to walk around, so just book at An An at the old Jurong point )
Unfortunately, the trip is cancel due to bad weather at taiwan.
That is where my nightmare start.
Call them for refund the next day and was told that the standard refund for any travel agency is 3 month. ( anyone hear of this standard ???)
This seem logical so we wait patiently for 3 month on this issue.
At the same time, we call up airline and confirm that the refund had been make back to the agency.
Finally 3 month up and call the agency for refund. For more than 2 week, give me exuse like Boss not around la, the saleman sevicing me on leave, later resigned la...anyway cant get hold of anyone.
Finally a sales cant stand our constant call and give us her boss number to call. We try all the boss and he seem not concern about this, keep delay the payment for another 2 week. every 2 week, there will be a new excuse for delay. Finally threaten himwith CASE ( Even i know no use ), he finally agree to pay.
Drag another 1-2 month, get the cheque and realise its another post dated cheque. the best part is that he deducted some amount say that this is to covered his admin charges.
So if any brothers and sister is interested in involving in tag of war with travel agency, this is the one for you.
Booked a travel package with this Agency. ( Cos lazy to walk around, so just book at An An at the old Jurong point )
Unfortunately, the trip is cancel due to bad weather at taiwan.
That is where my nightmare start.
Call them for refund the next day and was told that the standard refund for any travel agency is 3 month. ( anyone hear of this standard ???)
This seem logical so we wait patiently for 3 month on this issue.
At the same time, we call up airline and confirm that the refund had been make back to the agency.
Finally 3 month up and call the agency for refund. For more than 2 week, give me exuse like Boss not around la, the saleman sevicing me on leave, later resigned la...anyway cant get hold of anyone.
Finally a sales cant stand our constant call and give us her boss number to call. We try all the boss and he seem not concern about this, keep delay the payment for another 2 week. every 2 week, there will be a new excuse for delay. Finally threaten himwith CASE ( Even i know no use ), he finally agree to pay.
Drag another 1-2 month, get the cheque and realise its another post dated cheque. the best part is that he deducted some amount say that this is to covered his admin charges.
So if any brothers and sister is interested in involving in tag of war with travel agency, this is the one for you.
or maybe Naturefarm2 wanto to beo mei mei working in An An. That branch got 2 mei mei not bad looking. If you interested, I intro to you, GST and svc charge applies. :p
