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Chitchat How do you find Indian IT Support Staff ?

Bonut

Bonut

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They like to skirt around the issue when they don't have the solution to your question. They like to refer you to URLs and videos and tell you the solution is somewhere there without being specific.

I wonder why lots of US software developers continue to engage Indians as technical support staff. Are they really that good ? Or cheap ?

On a few occasions when they assigned East European to me, the support thread ended abruptly because they could provide solutions within 2 replies. With Indians, the support thread would go on for pages and pages, and you would end up telling them on page 10 what you already told them on page 1.
 
chootchiew

chootchiew

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Worst type I encountered were champion of champions . They explicitly create problem scripts for batch jobs that will fail at most runs so that operators will escalate to them to resolve the issues and gain recognitions :eek:
 
D

Dark Knight

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If all those ah nehs are really that good in coding, Microsoft OS won't be ended up as Microshit OS and Windows Mobile won't be dying of natural death.
 
virus

virus

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true... i hv to resort to email boss of dy computer to fark them upside down in order to get my pc serviced.
 
J

JuliaScissors

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Heng suay one. Most time suay one. The best IT support personnel are those who have software development experience; those w/o usually can only give canned responses.
 
JohnTan

JohnTan

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Generous Asset
It's quite hard to find them. They can be near invisible when the lighting is poor.
 
WujiBo

WujiBo

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Ah Neh likes to talk cock sing song alot, when they come to delivery, they are weak! That is why most of them got promoted to consultant and management, because they excelled in talking cocks!
 
gongkia

gongkia

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Aiyoh, they tend to over boasting their worth and good in snake talk. I was shocked when an indian told me "Indian are the nicest people".
 
WujiBo

WujiBo

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gongkia said:
Aiyoh, they tend to over boasting their worth and good in snake talk. I was shocked when an indian told me "Indian are the nicest people".
Click to expand...

I ever go to Indian restaurants they always give me extra rice!

Every time I go Chinese restaurants, no extra rice unless I ask them!
 
bushtucker

bushtucker

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chootchiew said:
Worst type I encountered were champion of champions . They explicitly create problem scripts for batch jobs that will fail at most runs so that operators will escalate to them to resolve the issues and gain recognitions :eek:
Click to expand...

actually the purpose is to drum up the comprehensive maintenance and after sales service business.
 
Leckmichamarsch

Leckmichamarsch

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Bonut said:
They like to skirt around the issue when they don't have the solution to your question. They like to refer you to URLs and videos and tell you the solution is somewhere there without being specific.

I wonder why lots of US software developers continue to engage Indians as technical support staff. Are they really that good ? Or cheap ?

On a few occasions when they assigned East European to me, the support thread ended abruptly because they could provide solutions within 2 replies. With Indians, the support thread would go on for pages and pages, and you would end up telling them on page 10 what you already told them on page 1.
Click to expand...

I recall a Nishi Pundek who had a MBA & a Premanjali Gupta who despises sgian after graduating from our U with free scholarship.........
 
R

Runifyouhaveto

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dilbert.gif
 
R

Runifyouhaveto

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Loyal
WujiBo said:
Ah Neh likes to talk cock sing song alot, when they come to delivery, they are weak! That is why most of them got promoted to consultant and management, because they excelled in talking cocks!
Click to expand...

I attended a meeting with the division heads from SCB, only one local
he was the head of wealth management who delivered a solution.

The rest were foreign 'NRI' indians who tcss and delivered nothing after the meeting.
 
Ambulance

Ambulance

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halo ownself oh loh ownself boh sala mah tio boh

[h=1]Expelled Delhi student 'stabs teacher to death in front of classmates taking exam'[/h]
Teen terror kills man praying in Ang Mo Kio garden


gongkia said:
Aiyoh, they tend to over boasting their worth and good in snake talk. I was shocked when an indian told me "Indian are the nicest people".
Click to expand...
 
S

scroobal

Alfrescian
Loyal
It does not matter if it is American, Europeans Mexican, Filipino or Indian. It is usually a lowly paid staff with minimal experience and basic knowledge and asked to refer to guide sheets.

The senior management and even Managers are not aware how bad it is because they are not the ones who call the IT Help Line. It will be their asst, secretaries etc. The senior ones have highly experienced and dedicated IT support team that is onsite and the best that money can buy. Senior Management therefore are not aware how bad the problem is or how poor the support is. Staff usually take shortcuts or work around it or even abandon the work until escalation takes place and priority is given.
 
WujiBo

WujiBo

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To say every Ah Neh tech support is bad is not fair to them. There are good ones and bad ones. Like Durians too.

I do have online tech support from India. They really fixed my problems.
 
Bonut

Bonut

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WujiBo said:
To say every Ah Neh tech support is bad is not fair to them. There are good ones and bad ones. Like Durians too.

I do have online tech support from India. They really fixed my problems.
Click to expand...

Did anyone use the word "every" ? So if you find one Ah Neh not smelly, then the observation that Ah Neh is smelly is not true anymore ?

In a person's lifetime, how many Ah Nehs can he meet ? Even if he goes India and stay for 10 years, he will still not be able to meet "every" Ah Neh on earth.
 
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