hi... some of u may remember 2 months ago i had this major dispute wif AVA regarding paying a higher fee for a un-sterilised dog. well i tot my dog was sterialised, so to prove to ava tat it was sterlised, i brought it to a pet clinic in serangoon. vet said tat it was not sterilsed, but had in-grown balls and he advised us to have them removed cuz in-grown balls likely to develop cancer later in life(doggie is 8 yrs old). quote $250 for the simple ops and suggest while we are at it, might as well do dental scaling($150). we agreed. so ystr paid $300 deposit and brought it for the ops in morn and told to collect it evening.
2 hours into the ops, vet called and say some teeth were rotton, advised us to extract for $200. we agreed. few hours later the next call was that he couldnt make it! dying!!! shit. all of us rush down. saw that it was really fighting for life. we later understood that 8 bloody teeth was extracted and some painkiller were induced! vet suggest that maybe allegic to the painkiller cuz him to be dying! later really died! it was damn sad. mum-in-law, sis-in-law and wifey was crying like mad.
now the du-lan part coming..... here comes the clinic staff, showing us a biil of $1200!!! $250 for removing balls, $150 for dental scaling, $200 for extraction of 8 teeth and the rest for extras that were used to revive him, eg oxygen. wtf! i called my friend who is a vet immediately. he said he would like to have a look at the bill and tok to the vet to understand what went wrong during the ops. so we politely told them we will settle the bill in a couple of days. we had $300 deposit wif them and they had copied my mum-in-law's NRIC during registration. they refused and went on and on and on. in this very difficult time, they keep telling us to pay up citing example of people who disappear without paying etc.
in the end. they called the police. yes u heard right. they called the police! police came and big ho-ha and the owner toked to the police over the phone and ordered the police to stop us from leaving the clinic if we dun pay etc etc... police say they cant do that. now police has registered in their report that we didnt pay and police advised them to proceed with a civil so we are free to go. staff sacarstic ask do we need a box to carry the carcass cuz they refuse to lend us their cooling facility to keep the dog overnite. we refuse the bloody box and send him to mt pleasant to store to be cremated next day. incurring $100+ plus transport.
today we wanted to take up the case wif AVA so we went down to obtain his blood test and also his report but they refuse to give us. shit. and said this. ORGINAL PRICE IS 4K plus. 1200 is already very subsidised and very cheap. we ask them to sue us for not paying. please!!!! now the case is with AVA.
having said all these. i understand one thing. even if the dog died, we still have to pay. even for fees incurred to revive him. but what we cant take it is that instead of consoling the gals and advising us where to store, which dog transport company to call at late hour, where to arrange for cremation, they are only concerned with $$$$$$$$$$$$$$!!!!!!!!!!!!!! all we ask for is to have some time to consolidate and when we are more calm, have a look at the bill and get independent advise from my friend or AVA. of course we have to look at the bill and seek some opinion. $400 bill become $1200! yet, they add more stress to us. in bereavement, the last thing i want is being
1)chased for money,
2) treated like crooks and
3)to see is a few blokes in blue approaching us. try asking men in blue to approach a wake or funeral procession!!!
my mum-in-law's NRIC was registered with them. what were they afraid of????
2 hours into the ops, vet called and say some teeth were rotton, advised us to extract for $200. we agreed. few hours later the next call was that he couldnt make it! dying!!! shit. all of us rush down. saw that it was really fighting for life. we later understood that 8 bloody teeth was extracted and some painkiller were induced! vet suggest that maybe allegic to the painkiller cuz him to be dying! later really died! it was damn sad. mum-in-law, sis-in-law and wifey was crying like mad.
now the du-lan part coming..... here comes the clinic staff, showing us a biil of $1200!!! $250 for removing balls, $150 for dental scaling, $200 for extraction of 8 teeth and the rest for extras that were used to revive him, eg oxygen. wtf! i called my friend who is a vet immediately. he said he would like to have a look at the bill and tok to the vet to understand what went wrong during the ops. so we politely told them we will settle the bill in a couple of days. we had $300 deposit wif them and they had copied my mum-in-law's NRIC during registration. they refused and went on and on and on. in this very difficult time, they keep telling us to pay up citing example of people who disappear without paying etc.
in the end. they called the police. yes u heard right. they called the police! police came and big ho-ha and the owner toked to the police over the phone and ordered the police to stop us from leaving the clinic if we dun pay etc etc... police say they cant do that. now police has registered in their report that we didnt pay and police advised them to proceed with a civil so we are free to go. staff sacarstic ask do we need a box to carry the carcass cuz they refuse to lend us their cooling facility to keep the dog overnite. we refuse the bloody box and send him to mt pleasant to store to be cremated next day. incurring $100+ plus transport.
today we wanted to take up the case wif AVA so we went down to obtain his blood test and also his report but they refuse to give us. shit. and said this. ORGINAL PRICE IS 4K plus. 1200 is already very subsidised and very cheap. we ask them to sue us for not paying. please!!!! now the case is with AVA.
having said all these. i understand one thing. even if the dog died, we still have to pay. even for fees incurred to revive him. but what we cant take it is that instead of consoling the gals and advising us where to store, which dog transport company to call at late hour, where to arrange for cremation, they are only concerned with $$$$$$$$$$$$$$!!!!!!!!!!!!!! all we ask for is to have some time to consolidate and when we are more calm, have a look at the bill and get independent advise from my friend or AVA. of course we have to look at the bill and seek some opinion. $400 bill become $1200! yet, they add more stress to us. in bereavement, the last thing i want is being
1)chased for money,
2) treated like crooks and
3)to see is a few blokes in blue approaching us. try asking men in blue to approach a wake or funeral procession!!!
my mum-in-law's NRIC was registered with them. what were they afraid of????
... worse, the animals (clients) are not given the best care ... cases of negligence are common ... 
(don't forget to renew its licence though) 
