Man complains of lousy service from budget airline
Zenzen
inSing.com - 13 hrs 1 min ago
<cite style="display: block; font-style: normal; font-size: 10px; margin-top: 4px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; ">The staff at the Jetstar counter were having pizzas and chicken wings. (Pic / Stomp)</cite>
A man wrote to the Stomp website to complain that unhelpful staff from Jetstar airline caused him to miss his flight.
Netizen 'K.C Chua' had arrived at Changi Airport Terminal 1 at about 7pm on 24 Feb to catch an 8.50pm flight to Guangzhou, China, on the budget airline.
However, at the time, he noticed a long line waiting to check in at the Jetstar counter for a flight to Phuket.
Mr Chua decided to go for dinner, before returning at 8.15pm to find the check in counter already closed.
He believed that he could not have managed to check in before 8pm because of the large crowd at the counter.
But when he asked the counter staff, he was told, "Sorry, the counter is closed and I am really unable to assist you further, PERIOD!"
Getting no help from the staff, Mr Chua called the Jetstar customer service line for help to allow him to board the flight, which he believed had not taken off from the airport.
Instead, he was directed back to the check in counter and told to ask for a refund for his ticket.
Left with no choice, Mr Chua returned to the Jetstar counter, but this time, the Passenger Service Manager not only refused to help, she even raised her voice at him.
Angry with the poor treatment, Mr Chua shouted back, reminding the staff member that as a customer service manager, she should not be raising her voice at customers.
In response, the manager "turned away, banged the table, and pointed her middle finger in the air", according to Mr Chua.
Meanwhile, none of the other staff members appeared interested to help Mr Chua as they were busy feasting on pizzas and chicken wings, right before a frustrated customer.
Zenzen
inSing.com - 13 hrs 1 min ago
A man wrote to the Stomp website to complain that unhelpful staff from Jetstar airline caused him to miss his flight.
Netizen 'K.C Chua' had arrived at Changi Airport Terminal 1 at about 7pm on 24 Feb to catch an 8.50pm flight to Guangzhou, China, on the budget airline.
However, at the time, he noticed a long line waiting to check in at the Jetstar counter for a flight to Phuket.
Mr Chua decided to go for dinner, before returning at 8.15pm to find the check in counter already closed.
He believed that he could not have managed to check in before 8pm because of the large crowd at the counter.
But when he asked the counter staff, he was told, "Sorry, the counter is closed and I am really unable to assist you further, PERIOD!"
Getting no help from the staff, Mr Chua called the Jetstar customer service line for help to allow him to board the flight, which he believed had not taken off from the airport.
Instead, he was directed back to the check in counter and told to ask for a refund for his ticket.
Left with no choice, Mr Chua returned to the Jetstar counter, but this time, the Passenger Service Manager not only refused to help, she even raised her voice at him.
Angry with the poor treatment, Mr Chua shouted back, reminding the staff member that as a customer service manager, she should not be raising her voice at customers.
In response, the manager "turned away, banged the table, and pointed her middle finger in the air", according to Mr Chua.
Meanwhile, none of the other staff members appeared interested to help Mr Chua as they were busy feasting on pizzas and chicken wings, right before a frustrated customer.
