On Mar. 11 evening, the customer named Zephyr Jun Xiang Ng placed an order from Chuan Wei Mala Hot Pot but was handed the bag of trash by the foodpanda delivery rider.
The next day morning, he shared the incident on Facebook to caution others about the stall.
The bag felt "suspiciously lightweight" to Ng, and was filled with used tissues, crumpled receipts, food wrappers and order slips from Chuan Wei Mala Hot Pot.
Ng also claimed that there were cockroaches inside the bag as well.
Chuan Wei Mala Hot Pot subsequently reached out to Ng on Mar. 12 to apologise.
They shared that they are conducting an internal investigation and have lodged a police report.
They stated that is also "impractical" for their chef to prepare an order filled with trash, and said it "highly doubt" the error was made by their chef.
The stall also requested for Ng to take down his Facebook posts, as the posts might "mislead people".
Previously on Mar. 8, Ng ordered from the same stall but received a "mysterious black soup".
For both incidents, Ng reached out to foodpanda, and has received refunds and two S$2 vouchers.
Both Foodpanda and the Mala restaurant deny any wrongdoing on their part.
On Mar. 11 when Ng placed his order, one of the two employees at the stall was apparently cleaning up, and had placed the bag of trash on the same table where delivery orders for pick-up were placed on, Shin Min reported.
The owner told Shin Min that the two employees were very busy as it was dinner time, and there were at least six more takeaway orders to prepare.
The receipt for Ng's order was mistakenly attached to the bag of trash, and the foodpanda rider subsequently picked it up.
https://mothership.sg/2022/03/mala-stall-bag-of-trash-delivered-explain/
