Serious NTUC’s Mislabelling of Weight is Honest Mistake!

[Pinkieslut]

Mislabelling' of salmon weight at FairPrice outlet likely due to human error, says​

SINGAPORE: A packet of salmon sold at a FairPrice Xtra outlet was mislabelled, said the supermarket chain on Wednesday (Feb 9) after a video emerged showing that its weight on a scale was different from what was stated on its label.
The TikTok video showed that the weight on the label was 0.296kg. However, when placed on a scale, it weighed only 0.176kg.
"Based on the initial assessment from the video, the mislabelling incident which occurred at our store at FairPrice Xtra @ Ang Mo Kio Hub is likely caused by human error," said FairPrice in response to CNA's queries.
"We ask that the customer who posted the video contact us to provide further information so that we may conduct a more comprehensive investigation. Regardless, we apologise for the public concern this might have caused and agree this should not have occurred."
The video prompted questions online about whether consumers should check the weight of their groceries.
It comes after another recent TikTok video which showed that a packet of chicken from FairPrice weighed only 0.165kg, although it was labelled 0.224kg.
FairPrice had apologised over that incident in a Facebook post on Feb 5, adding that it is investigating “the cause of the alleged mislabelling”.

Related:​

On Wednesday, the supermarket chain said all weighing scales at FairPrice supermarkets, FairPrice Finest and FairPrice Xtra outlets are “independently calibrated by authorised vendors certified by the authorities”.
"The scales are checked on a yearly basis and undergo maintenance twice a year, thereafter, it is affixed with its respective certification dates," it added.
"In addition, as an added preventive measure, we have instituted additional protocols where all our stores will need to conduct daily checks on the scales before the start of business. Fresh products that have already been labelled will also have the weight rechecked to ensure label accuracy."
Customers who discover labelling discrepancies are encouraged to approach any staff member at the store, said FairPrice.
“To safeguard the interests of our customers, we have in place a policy where we will honour a full refund or exchange for products that have been inaccurately labelled,” it added.

 

[millim6868]

Very funny chicken also weight less,salmon also weight less,seems like those all associated with the whites are all cannot be trusted their items also basically expensive when u compare,no wonder u see less n less provision shop ,so no choice ppl hv to buy from them ,good tactics

 

[red amoeba]

KNN like that can pass off as honest mistake? Shouldn't NTUC be charged for attempt to cheat?

 

[50000]

very obvious the staff weighed 2 pieces, printed the label and kept 1 piece for themselves

 

[bobby]

NTUC always give discount...this also includes wieghts.

 

[Confuseous]

In the early days, they used to sell their package goods weighing about 5% less but in the same package size as
competitors' but charging the same as their competitors.

 

[balapundek]

Boycott NTUC and patronise CUNT.

 

[laksaboy]

In the early days, they used to sell their package goods weighing about 5% less but in the same package size as
competitors' but charging the same as their competitors.

To add insult to injury, they're doing this while pretending to be a co-operative working to benefit some noble social objectives.

NTUC is a pretend labour union anyway. You pretend, I pretend, everyone pretends.

https://en.wikipedia.org/wiki/NTUC_FairPrice

 

[birdie69]

Mislabelling' of salmon weight at FairPrice outlet likely due to human error, says​

SINGAPORE: A packet of salmon sold at a FairPrice Xtra outlet was mislabelled, said the supermarket chain on Wednesday (Feb 9) after a video emerged showing that its weight on a scale was different from what was stated on its label.
The TikTok video showed that the weight on the label was 0.296kg. However, when placed on a scale, it weighed only 0.176kg.
"Based on the initial assessment from the video, the mislabelling incident which occurred at our store at FairPrice Xtra @ Ang Mo Kio Hub is likely caused by human error," said FairPrice in response to CNA's queries.
"We ask that the customer who posted the video contact us to provide further information so that we may conduct a more comprehensive investigation. Regardless, we apologise for the public concern this might have caused and agree this should not have occurred."
The video prompted questions online about whether consumers should check the weight of their groceries.
It comes after another recent TikTok video which showed that a packet of chicken from FairPrice weighed only 0.165kg, although it was labelled 0.224kg.
FairPrice had apologised over that incident in a Facebook post on Feb 5, adding that it is investigating “the cause of the alleged mislabelling”.

Related:​

On Wednesday, the supermarket chain said all weighing scales at FairPrice supermarkets, FairPrice Finest and FairPrice Xtra outlets are “independently calibrated by authorised vendors certified by the authorities”.
"The scales are checked on a yearly basis and undergo maintenance twice a year, thereafter, it is affixed with its respective certification dates," it added.
"In addition, as an added preventive measure, we have instituted additional protocols where all our stores will need to conduct daily checks on the scales before the start of business. Fresh products that have already been labelled will also have the weight rechecked to ensure label accuracy."
Customers who discover labelling discrepancies are encouraged to approach any staff member at the store, said FairPrice.
“To safeguard the interests of our customers, we have in place a policy where we will honour a full refund or exchange for products that have been inaccurately labelled,” it added.

What if the consumers didn't realised the goods was not weighted correctly and overpaid?
So is it the consumer's fault for not ensure the goods purchased are weighted correctly?

 

[Scrooball (clone)]

KNN like that can pass off as honest mistake? Shouldn't NTUC be charged for attempt to cheat?

Their name suggests that they are 'fair' in price, but they didn't say they are 'accurate'.

 

[laksaboy]

Daily Price Fair.

 

[millim6868]

aiyai ,live with it since majority wants it this way ,kana con for so many years all numb n dumb already, now blame on weighing scale ,this is definitely notvacceptable

 

[Hypocrite-The]

So with just a simplistic statement...they can wash their hands from fraud ? N won't get charged? Wat a fair and law abiding place singkieland is

 

[LordElrond]

This is serious matter. Would the CEO of NTUC swear under oath this is isolated case(s)? If Pritam deserves to be charged, Ng Chee Meng needs to be charged in an international tribunal for these serious lies