In parliament yesterday, Deputy Trade and Industry Minister Mr Lim Hng Kiang claimed that MAS is already doing everything that it can for the affected minibond investors.
Let’s compare what MAS has done so far with its counterpart in Hong Kong, the Hong Kong Monetary Authority (HKMA):
Hong Kong Monetary Authority:
Compiled a list of telephone enquiry lines established by banks (or their related organisations) for answering questions on Lehman-Brothers-related investment products.
Established a dedicated telephone line to assist individual investors who might have complaints in relation to the sale by banks of investment products related to Lehman Brothers. The number is 8100 2314 (operating hours: 9 a.m. to 6 p.m. on Monday to Friday except public holidays). They may also contact the HKMA by email at [email protected].
There is a Chinese section for those who are not English iliterate especially Chinese educated retirees.
Publishes Statistics on processing of complaints concerning Lehman-Brothers-related products which lays down the four stages of action explicitly:
Read rest of article and listen to the HK podcast here:
http://wayangparty.wordpress.com/20...-handling-the-complaints-of-lehman-investors/
Let’s compare what MAS has done so far with its counterpart in Hong Kong, the Hong Kong Monetary Authority (HKMA):
Hong Kong Monetary Authority:
Compiled a list of telephone enquiry lines established by banks (or their related organisations) for answering questions on Lehman-Brothers-related investment products.
Established a dedicated telephone line to assist individual investors who might have complaints in relation to the sale by banks of investment products related to Lehman Brothers. The number is 8100 2314 (operating hours: 9 a.m. to 6 p.m. on Monday to Friday except public holidays). They may also contact the HKMA by email at [email protected].
There is a Chinese section for those who are not English iliterate especially Chinese educated retirees.
Publishes Statistics on processing of complaints concerning Lehman-Brothers-related products which lays down the four stages of action explicitly:
Read rest of article and listen to the HK podcast here:
http://wayangparty.wordpress.com/20...-handling-the-complaints-of-lehman-investors/
