Results 1 to 6 of 6

Thread: Fair to Say FAPee Civil Service Staffed by Morons?

  1. #1
    Join Date
    Jul 2008
    Posts
    30,425
    My Reputation Points: 1418 / Power: 12

    Default Fair to Say FAPee Civil Service Staffed by Morons?

    Jul 22, 2010

    A question of communication
    Official replies must enlighten and not obfuscate



    I AM dismayed by Singapore General Hospital's (SGH) opaque reply ('Sorry, says SGH'; July 10), to Ms Chong Shiau Wei's complaint ('Baffled by SGH doctor's refusal to see her'; July 10) about the unprofessional way she was attended to by a hospital doctor.
    After a detailed account of her unpleasant experience, the least SGH could have done was to demonstrate some empathy and sincere regret over the poor service given.
    The hospital's three-sentence reply read like a computer-generated response to a routine service complaint. Such impersonal handling of complaints raises questions about the quality of dedication and care for its patients. In a respected but demanding profession like medicine, where patient care is a primary concern, it is imperative that hospital staff go the extra mile to show empathy, compassion and concern for their patients' well-being.
    Clearly, the 'commitment' SGH promised in its inadequate reply is missing.
    Kaviraj Nadarajah

  2. #2
    Join Date
    Jul 2008
    Posts
    30,425
    My Reputation Points: 1418 / Power: 12

    Default Re: Fair to Say FAPee Civil Service Staffed by Morons?

    Jul 22, 2010

    Reprise: Reply in question



    WE THANK Ms Chong Shiau Wei for her feedback ('Baffled by SGH doctor's refusal to see her'). We are sorry for the lapse in service. We are committed to improving care and service for all patients.
    Associate Professor Wong Wai Keong
    Head, Department of General Surgery
    Singapore General Hospital

    FORUM NOTE: The reply was published on July 10, jointly with Ms Chong's letter.

  3. #3
    Join Date
    Jul 2008
    Posts
    30,425
    My Reputation Points: 1418 / Power: 12

    Default Re: Fair to Say FAPee Civil Service Staffed by Morons?

    Latest comments
    "We are committed to improving care and service for all patients."
    -how do you plan to do that?
    -how are we assured the culprit doctor will not do the same thing again? Was he taken to task? Was he counselled?

    The professor's reply shld at the very least answered all of these questions. I think the professor seriously needs to improve his service too.
    Posted by: clang123 at Thu Jul 22 07:21:53 SGT 2010
    This reply is similar to a parent bringing her child to the wronged party to apologise,"boy boy, say sorry!"
    And boy boy grudgingly reply "Sorry loh". Don't you think the professor's reply is like that?
    Posted by: clang123 at Thu Jul 22 07:20:41 SGT 2010
    absolutely - the "reply" is an insensitive no-brainer. where did this doc get his cert from? no wonder they say teach him how to communicate!
    Posted by: unewolke at Thu Jul 22 06:51:42 SGT 2010

  4. #4
    Join Date
    Aug 2008
    Posts
    1,537
    My Reputation Points: 318 / Power: 7

    Default Re: Fair to Say FAPee Civil Service Staffed by Morons?

    Fair to Say FAPee Civil Service Staffed by Morons?

    No. Not fair to say that. These civil serpents are smart people who can hide in these places and still get an salary doing nothing.

    Morons will not understand that strategy.

  5. #5
    Join Date
    Sep 2008
    Posts
    8,856
    My Reputation Points: 565 / Power: 8

    Default Re: Fair to Say FAPee Civil Service Staffed by Morons?

    Typical appearance of a Civil Serpent



    Courtesy begins with me

  6. #6
    Join Date
    Jun 2009
    Location
    somewhere in time ... gone with the wind
    Posts
    11,201
    My Reputation Points: 2896 / Power: 12

    Default Re: Fair to Say FAPee Civil Service Staffed by Morons?

    Quote Originally Posted by makapaaa View Post
    Jul 22, 2010

    Reprise: Reply in question



    WE THANK Ms Chong Shiau Wei for her feedback ('Baffled by SGH doctor's refusal to see her'). We are sorry for the lapse in service. We are committed to improving care and service for all patients.
    Associate Professor Wong Wai Keong
    Head, Department of General Surgery
    Singapore General Hospital

    FORUM NOTE: The reply was published on July 10, jointly with Ms Chong's letter.



    hi there


    1. not surprising man!
    2. such 1-mil dollar reply.
    3. uncompassionate, sharp and direct.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. China property fair drowns out govt warnings
    By makapaaa in forum The Courtyard Café
    Replies: 0
    Last Post: 12-04-2010, 10:53 PM
  2. Challenge to Civil Service: Cut Pay
    By Bigfuck in forum The Courtyard Café
    Replies: 5
    Last Post: 01-11-2008, 04:55 PM
  3. Samsung Service Fxxx Up?
    By makapaaa in forum The Courtyard Café
    Replies: 1
    Last Post: 23-10-2008, 09:17 PM
  4. SDP’s policy paper on National Service
    By NgEjay in forum Political Issues [no rep deductions]
    Replies: 19
    Last Post: 01-10-2008, 02:51 AM
  5. SID/ISD Eddie Teo heads PSC
    By Elephant in forum The Courtyard Café
    Replies: 0
    Last Post: 27-07-2008, 05:48 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •