Singapore Citizens or Permanent Residents must have a valid Casino Entry Levy to enter the casino. Person eligible to enter casino must be 21 years old or above. All entry levies are strictly non-refundable and non-transferable. Entry levies collected are paid to the Singapore Totalisator Board for social or charitable purposes. SCPRs who enter the Casino Premises without paying or overstaying shall be liable to a fine of not exceeding S$1,000.
Day levy
• S$100 for each levy purchase.
• Usage: Will expire after 24 consecutive hours from the time of the first entry into the casino.
• SCPRs shall use the designated lanes for entry and exit the Casino Premise.
Annual Membership
• S$2,000 for each levy purchase.
• Usage: Will expire after 12 consecutive months, from the time of the first entry into the casino or 90 days from the date of purchase, whichever is earlier.
• SCPRs shall use the designated lanes for entry and exit the Casino Premises.
Casino levy can be made via the following methods:
• Casino Levy counters at Resorts World Sentosa
• Online payment (available on 12 Feb 2010, at 11:18am)
Frequently Asked Questions (FAQ)
1. Do I need to buy a levy?
Only Singaporeans and Permanent Residents of Singapore need to buy an entry levy to enter the casino. A S$100 entry levy lets you stay in the casino for up to 24 consecutive hours. You can also buy a $2,000 entry levy that gives you unlimited entry to Singapore’s first casino at Resorts World Sentosa for a year.
2. Must I buy the levy on the day I visit?
The day levy is valid for 30 days, while the annual levy will be autoactivated upon first entry to casino or 90 days from date of purchase. You do not need a physical levy ticket to enter the casino. You just need your IC or Singapore-issued driver’s licence. Your purchase will be recorded electronically.
3. Where can I buy the entry levy ticket?
You can buy your levy ticket online at
www.rwsentosa.com or at counters outside the RWS casino. Please bring your IC or Singapore-issued driver’s licence for counter staff to verify. For on-line payment, you will need the names and IC numbers for persons you are paying levy for. (self-service counters eg ATM/AXN will come on stream later)
4. Do you take Nets or Credit Card?
Cash, Nets and credit card payments are accepted at the manned levy counters outside the casino. On
www.rwsentosa.com, we accept major credit cards.
5. What do I do after I have paid for a levy?
Customers will get a receipt at our counters or an email confirmation from online booking. You can keep them for record but when you enter the casino,you’ll only need either your IC or Singapore-issued driver’s licence. Tap either of these at the turnstiles under lanes marked Singaporean/PR at the casino entrance.
6. Can I go to two casinos with one levy ticket?
Both types of entry levy - daily or yearly - admits you to only one casino. Buying an entry levy ticket now allows you access into Singapore’s first casino at Resorts World Sentosa.
7. Is the levy refundable?
Under the Law, the entry cannot be refunded or reimbursed in any way by the casino. If you’d like to enjoy members’ perks and rewards at Resorts World, we encourage you to approach our membership counters located both outside and inside the casino for sign-up.
8. Can I buy a levy and split my 24 hours with a friend?
Each entry levy ticket admits one and is not transferable. An identity card or Singapore-issued driver’s licence has to be produced at the entry turnstile to verify that the holder of the entry levy ticket is the only person entering the casino. We do not require levy ticket for admission, it is an offence to enter the casino without levy or using another person NRIC to enter the casino.
9. How do you prevent underaged Singaporeans from buying a levy ticket?
Your IC or a Singapore-issued drivers’ licence is required when you buy an entry levy from our manned counters. Online and at the self-service kiosks, patrons below 22 years old will be rejected. Patrons aged above 21 but below 22 should buy their levies at the counters outside the casino.
10. Do I have to buy the entry levy on the same day of my visit to the casino?
You can buy the entry levy ticket online or at our counters outside the casino from Friday 11:18am. The ticket is valid for 30 days. Its 24-hour/one-year validity begins from the time of entry into the casino.
11. How do I know that my 24-hour stay is up?
The levy ticket will not indicate the entry date/time, patron can check their levy expiry date/time at the casino kiosks within the casino. . Customers who wish to stay beyond their entry levy validity can buy a second entry levy from the cage inside the casino. (Customers who exit after the expiry of their levy validity will be escorted to the nearest levy counter for an extension.)
12. Do I have to tap my ic or driver’s licence at the exit to prove that I am leaving?
Yes. Singaporeans and Singaporean PRs should tap their document at the pedestals at exit lanes for Singaporeans/ SCPRs.
13. What happens if I want to leave the casino for lunch and return later?
Patrons can enter/leave casino freely so long that their levy has not expired. Tap your IC or driver’s licence at the Singaporean/SCPR lanes as per the usual procedure.
14. Can I get upgrade my $100 entry levy into a $2000 one after I’ve seen the casino?
The Law does not allow you to do so. If you’d like to consider an annual levy for unlimited access to our casino, please approach our levy counters. if you’d like to know more, let us refer you to our membership services at tel: 65778000 or
[email protected].
15. 15. Do I get any gifts for buying the levy?
The Law does not let the casino operator reimburse the levy. However, if you ‘d like to join the Resorts World rewards program, call 65778000 or email
[email protected]
16. What are the benefits of being a Resort World Sentosa member?
As a member, you are able to earn points through spending and gaming. These points enable you to redeem for gifts such as shows tickets, F&B vouchers and even free night stay at hotel. Our membership counters outside and inside the casino can help you.
17. Why do you collect a levy from your customers?
The money is collected by the Singapore Totalisator Board ie the Government, and is used for public and charity causes. The Casino does not keep any part of the levy money.
18. Do employees get discounts off the levy?
Employees of the company are not allowed to gamble in the casino. They also do not get discounts as the levy is charged by the Government.
19. Why do you have such an odd policy?
The entry levy is legislated by the Singapore Government to prevent addictive gambling. It is not a policy enacted by Resorts World Sentosa.
20. Which other countries have similar levies?
We are not aware of any other country with a similar policy.
21. What would you do if I walk in to the casino without buying a levy?
It is an offence to enter the casino without a valid entry levy ticket. We strongly discourage customers from trying to do so.
22. Do you support this levy policy?
The entry levy is a policy enacted by the Singapore Government to curb gambling addiction. Resorts World supports measures to promote responsible gambling.
23. I am a foreigner. What do I do?
Foreign patrons need not purchase levies to enter the casino. Simply use the designated foreigner entry and exit lanes. Do bring your passport or drivers’ licence, however, for underaged checks.