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BIG WARNING: SINKTEL Sets Trap For Students With Student Plans?

ahleebabasingaporethief

Alfrescian
Loyal
This parent seems to think so....$25,000 plan so don't play play with SINKTEL


<table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr class="msghead"><td><table border="0" cellpadding="0" cellspacing="0"><tbody><tr class="msghead"><td class="msgT" align="right" width="1%" height="20" nowrap="nowrap">To: </td><td class="msgTname" width="68%" nowrap="nowrap">ALL <nobr></nobr></td> <td class="msgNum" align="right" nowrap="nowrap"> (1 of 2) </td></tr></tbody></table></td></tr><tr><td rowspan="4" class="msgleft" width="1%"> </td><td class="wintiny" align="right" nowrap="nowrap">17696.1 </td></tr><tr><td height="8">
</td></tr> <tr><td class="msgtxt"><table border="0" cellpadding="0" cellspacing="0" width="100%"> <tbody> <tr> <td>SingTel should make clear the risk of hefty bills for data services
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</td></tr></tbody></table> <!-- START OF : div id="storytext"--> <!-- more than 4 paragraphs --> MY SON recently subscribed to a broadband youth plan for data services for his laptop that comes with a free modem on a one-year plan.
After he took it home, he found the modem could not be used on his laptop. The next day, I gave him a lift to the Hello! Shop to have it checked. With a new modem the problem was solved.
While we waited, I learnt that my son had subscribed to data services that allow him to connect to the Internet from anywhere. The monthly subscription fee is $29, with free data transfer for the first 50GB. Excess data is charged at $0.001 per 2KB. This is equivalent to $1 per 2MB or $1,000 per 2GB. Or $25,000 for another 50GB.


Based on the data transfer speed of 1.5Mbps provided on the promotional pamphlet, I calculated it would take about 10 minutes to transfer 1GB of information, or about eight hours to transfer 50GB costing $25,000.


Seeing a potential danger, I asked the Hello! officer if we could set a limit on usage or if there was a maximum amount a customer could be charged. The answer to both was no, but one can log into one's account and monitor usage.


However, if a modem is lost or stolen, each hour that passes before a report is made to SingTel could cost the customer about $3,000.


I would like to ask the following:
Is it fair to charge $29 for the first 50GB and $25,000 for the next 50GB?


Would it not be clearer and fairer to indicate on the promotional pamphlet that excess data would be charged at $1,000 per 2GB rather than at $0.001 per 2KB?


Why can't customers set a personal usage limit? And why can't a reasonable maximum charge be imposed?


How can the authorities allow students to sign such a financially daunting plan without the knowledge of their parents?


Ernest Seah

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