Recently learned that there is now no more Customer Service Centre for HP laptops, PCs etc in Singapore. Will have to reconsider my plan for my next HP device. Currently using their laptop, PC and printer but looks like they are down sizing. The Alexandra Service Centre also closed.
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Chitchat HP Customer Service Centre
- Thread starter Reddog
- Start date
time to junk them and get a mac.
HP technical support for Sinkies is now provided by HP India.
One of my Sinkie friends who's still stuck in Sinkieland experienced the customer service first-hand.
Firstly, you'll need translation support to understand its heavily Indian-accented English.
Secondly, you'll be bombarded with many phone calls from a seemingly un-coordinated technical support team. For each technical issue that you report, at least 3 different callers will follow up with phone calls to you.
After your technical issue has been fixed, there will be at least an email asking for your assessment of their support. That's not all--you'll get at least a phone call from HP India asking you to rate their performance.
In all, you'll get at least 5 phone calls and 3 emails for just one technical issue. The only reason I can think of for their encompassing support is labor cost in India is dirt cheap--HP India can afford to have 5 people attend to you.
One of my Sinkie friends who's still stuck in Sinkieland experienced the customer service first-hand.
Firstly, you'll need translation support to understand its heavily Indian-accented English.
Secondly, you'll be bombarded with many phone calls from a seemingly un-coordinated technical support team. For each technical issue that you report, at least 3 different callers will follow up with phone calls to you.
After your technical issue has been fixed, there will be at least an email asking for your assessment of their support. That's not all--you'll get at least a phone call from HP India asking you to rate their performance.
In all, you'll get at least 5 phone calls and 3 emails for just one technical issue. The only reason I can think of for their encompassing support is labor cost in India is dirt cheap--HP India can afford to have 5 people attend to you.
Correct me if I'm wrong--if you've a problem with your HP laptop, PC, HP India will replace it for you on-site. This is for Sinkie customers only.
Whatever had happened to our "niche" in being the Region or even Asia, service center? I worked for a company for a while, providing back end service for the companies branches in this region, plus Asia. I use to have trainees from countries in SEA, Japan, Korea etc... The company had some kind of economic status from, was it EDB?...
What ever had happened to that CORE business....the company which I had left....shifted slowing their operations to KL, Malaysia & then later to Mumbai, India....
What happened to the CORE??...those "rotten to the core" sinkingporeans....:p
No replacement. They will take your laptop from your home, leave you with a receipt and after that silence...
BTW, any opinion about Lenovo T - Series laptops ?
I have no idea why you ever chose HP crap in the first place.
Beats me too. Why do you choose laptop from HP ?
Yes, the Hp service center is closed. I was talking to the technician when I sent my printer there for repair prior to their closing.
Understand from him that while the center is closed, they are still taking on repairs by means of "mobile" technician/service engineer, where the call center will assign jobs to location that needs repair work.
There is no more physical location for them to be stationed, but always on the move.......
Another cost cutting measures definitely......
You mean the HP Service Technicians are now living in the company's van? & taking their Vietnamese girlfriends everywhere they go, even at night, attending service calls??
Never liked HP products. Bought their OEM (from Philips) CDWriter many eons ago. When I always had errors in my CDR discs and brought it to their Alexandra Road service centre for an exchange (since it was less than 3 days from purchase), they rejected me outright and told me that it could be my system's problem. I then insisted that they do some burn tests themselves and after about a week, they admitted the set has problem, but they had only repaired instead of a 1-to-1 exchange as I had demanded. Thereafter, I swear never to buy any HP products again because to me, their acronym "HP" stands for Hopeless Product.
I have also learned from friends that certain models of their Notebooks are prone to go up in smoke and burned their motherboards. I'd seen 1 myself. And their printers, even though the color printouts may be good, but their unreliable mechanisms are always prone to paper jams after a short while of usage.
I have also learned from friends that certain models of their Notebooks are prone to go up in smoke and burned their motherboards. I'd seen 1 myself. And their printers, even though the color printouts may be good, but their unreliable mechanisms are always prone to paper jams after a short while of usage.
Here's my recommendations :
Computers : Apple all the way. They aren't perfect but they are far superior to any winshit box. The days when people were forced to use windows in order to run microsoft office are long gone. You can run windows on your mac if you so choose. Apple is more expensive up front but the overall ownership cost over the life of the product is a lot cheaper. I'm still using my 2009 Mac Mini for most things at home with no issues whatsoever.
Printers : Epson or Canon and you won't look back.
Nobody needs anything from HP. They are yesterday's news. The last time I used an HP product was when I bought one of their scientific calculators way back in the 70s.
Computers : Apple all the way. They aren't perfect but they are far superior to any winshit box. The days when people were forced to use windows in order to run microsoft office are long gone. You can run windows on your mac if you so choose. Apple is more expensive up front but the overall ownership cost over the life of the product is a lot cheaper. I'm still using my 2009 Mac Mini for most things at home with no issues whatsoever.
Printers : Epson or Canon and you won't look back.
Nobody needs anything from HP. They are yesterday's news. The last time I used an HP product was when I bought one of their scientific calculators way back in the 70s.
hp was my first computer and probably one of the worst ever,parts start breaking or malfunctioning after a year or 2.worthless piece of junk.price to component ratio is mediocre.lenovo is the best,my lenovo only $800,powerful as hell,4 years of heavy usage and still going strong.
hp is not a real computer manufacturing company,they are more of a distribution company,distribution for crap...........of all the laptops and pcs i owned,hp,dell,sony vaio,lenovo and custom,hp was the absolute absolute junk.their computers are more like happy meal toys than actual machines......worse than cheap chinese crap.
Thanks for the recommendation.
before closing there were a lot of malay front office pple.......... related problem>???
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