Ntuc income charged my credit card for someone else's insurance!

[h=1]NTUC INCOME CHARGED MY CREDIT CARD FOR SOMEONE ELSE'S INSURANCE![/h]
Post date:
22 Apr 2015 - 12:08am








Dear TRS,
My latest UOB credit card was slapped with a $862 charge by ntuc income. Problem is I have no dealings with ntuc income.
I called UOB and was told to call ntuc. I called ntuc and was told it an insurance plan for someone named Rita. I don't know such a person!
They said they will now investigate and get back by the same day. I find this ridiculous. I didn't sign anything to authorize payment but was billed 800 plus. UOB initially suggested maybe travel insurance, I was like ??? Europe for a year Ah?? 800? Even yearly premium for travel is in the 300 range.
I brought this up to my insurance adviser, he then mentioned that this person Rita, is it the insurance agent, or the insured. I said, I dind't know as I never bought any such product. He suggested for me to call NTUC again.
I called NTUC and asked them if the Rita is the insurance agent or insured. GUESS WHAT? They said they cannot disclose due to regulations. Then why are they able to disclose to me in the morning? They again insisted they cannot disclosed.






What type of regulations, morning can disclose, afternoon cannot disclose? I reminded them that they promised to get back to me as I do not want my weekend to be marred by this incident
At about 5 pm, a representative from NTUC called me back. It turned out they charged the wrong customer! That customer has 4 numbers on her credit card same as mine.
Imagine that! How can there be such a lapse?Why didn’t they check the CVC and the expiry date?
Now they will refund me, BUT if they refund after 29 Apr, I will have to pay UOB first, then the money will be credit next month to me or UOB will levy interest on my account.
Can NTUC Income please explain how can they charge the wrong credit card just like that?!

June
TRS Contributor

Sue NTUC is the best option.

Still want to give your money to NTUC businesses?

Here's a better option for insurance: Tokio Marine.

http://www.tokiomarine.com

laksaboy said:

Still want to give your money to NTUC businesses?

Here's a better option for insurance: Tokio Marine.

http://www.tokiomarine.com

Click to expand...

Absolutely agree.

laksaboy said:

Still want to give your money to NTUC businesses?

Here's a better option for insurance: Tokio Marine.

http://www.tokiomarine.com

Click to expand...

Tokio Marine has been around longer than NTUC. When I got a motorbike many decades ago I was insured by Tokyo Marine.

NTUC is all about $$$ will they care where does the $$$ come from ???

laksaboy said:

Still want to give your money to NTUC businesses?

Here's a better option for insurance: Tokio Marine.

http://www.tokiomarine.com

Click to expand...

I use this but it's provided by the company got me full pay out.

Any better options? can provide advice on which is the best beer to drink the best pub to chiong?

Much ado on a trivial matter. Plastic boo hoo sometimes happen. Onus is for credit card holder to dispute (in writing) with bank issuer, to support non-payment. Latter will usually credit this (even at the interim stage whilst "investigating"). So can't see what the big fuss is all about, as no penalty for wrong charge. And there are some security controls, like sms and/or email alerts for any charge.

Not unless his plastic is "compromised" (fradulent), then he simply gets an immediate replacement. Meaning, worse things can happen. And Tokio Marine is neither immune to this fxxk up (can conjure many insurers at drop of a hat).

laksaboy said:

Still want to give your money to NTUC businesses?

Here's a better option for insurance: Tokio Marine.

http://www.tokiomarine.com

Click to expand...

yinyang said:

Much ado on a trivial matter. Plastic boo hoo sometimes happen. Onus is for credit card holder to dispute (in writing) with bank issuer, to support non-payment. Latter will usually credit this (even at the interim stage whilst "investigating"). So can't see what the big fuss is all about, as no penalty for wrong charge. And there are some security controls, like sms and/or email alerts for any charge.

Not unless his plastic is "compromised" (fradulent), then he simply gets an immediate replacement. Meaning, worse things can happen. And Tokio Marine is neither immune to this fxxk up (can conjure many insurers at drop of a hat).

Click to expand...

bro that's the problem when laksaboy gives advice he gives the impression that it is somehow better than other companies in this case NTUC but doesn't state any reasons as to why or give more details as to why tokio marine is a good insurance company. I would suspect in this case NTUC = govt so it's bad tokio marine isn't govt linked = good.

Most of his postings are like this he will say this or that product is good and state it like it's a fact. That's why i proceeded to ask him about chiong pubs, best beer to drink etc.

If a similar thread came up like say for example tiger beer, since tiger beer = singapore govt affliated laksaboy will then say oh drink heineiken it's a better beer than tiger like it's actually a fact.