Serious problems with monier solar water heater installation

We decided to use a solar water heater on our bungalow roof in the Hills. We selected MONIER who at the time seemed knowledgable and helpful.

However, the installation has been a nightmare! They installed the solar panel in the SHADE.. NO SUN! EVEN AT 12 NOON! NO SUN ON THE SOLAR PANELS!

We have been unsuccessful in getting them to fix it properly. We've been heating our water using the backup electrical heater in the solar tank... we cannot get hot water using solar energy because the solar pannels are shaded!

I've heard that a number of people at Horizon Hills have had the same problem with MONIER.... we are suing them to get it fixed.

Anyone else having these problems with MONIER want to join with us?View attachment 3893View attachment 3894

I Want to add some detail to my previous post- Monier's sales manager was advised after the first installation that the unit was 100% shaded and that we had doubts about the competence and intelligence of his plumbers (they were drooling and also walked on their knuckles).

He promised to come by, climb up on our roof and supervise. He didn't... He claimed that he was too busy. Meanwhile his plumbers assured us that this second installation was in the sun... We climbed up on the roof and as you can see from the pictures, the panels are shaded!

In addition, they punched holes in our concrete roof that they didn't seal- naturally we had leaks! The outside hot water line that they hacked the side of our house to install at a cost of rm1000+ leaked- all the joints leaked. Again- water damage to our interior and we had to rehack the outside of our home again!

Meanwhile the sales manager took himself a nice vacation in Bangkok leaving us to try to rectify their mess. After 14 months we still have to heat our water by electricity.

Monier has been completely negligent in even trying to correct this botched installation. On top of that they lied to us about the installation, apparently thinking we wouldn't climb up on the roof to check! Wrong... Look at these photo's- what kind of idiot installs a solar hot water heater in the shade? And, then lies about it?

Anyone else out there having problems with Monier care to join our lawsuit?

pes123 said:

View attachment 3895View attachment 3896We decided to use a solar water heater on our bungalow roof in the Hills. We selected MONIER who at the time seemed knowledgable and helpful.

However, the installation has been a nightmare! They installed the solar panel in the SHADE.. NO SUN! EVEN AT 12 NOON! NO SUN ON THE SOLAR PANELS!

We have been unsuccessful in getting them to fix it properly. We've been heating our water using the backup electrical heater in the solar tank... we cannot get hot water using solar energy because the solar pannels are shaded!

I've heard that a number of people at Horizon Hills have had the same problem with MONIER.... we are suing them to get it fixed.

Anyone else having these problems with MONIER want to join with us?View attachment 3893View attachment 3894

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This is an absolute nightmare!! Couldn't believe who on earth would have installed solar panels in a most obscure places!! The contractor deserves to put this right and compensate all damages done to the house. Thank you so much for sharing this. I have yet to move in to my new home @ EL, but thinking to do a solar water heater. This certainly gave me a second thought to it.

Unfortunately, we chose Monier and they use a subcontractor or distributor called WM Buildmart Trading.... we have been through a nightmare with those two parties...

captainjones said:

This is an absolute nightmare!! Couldn't believe who on earth would have installed solar panels in a most obscure places!! The contractor deserves to put this right and compensate all damages done to the house. Thank you so much for sharing this. I have yet to move in to my new home @ EL, but thinking to do a solar water heater. This certainly gave me a second thought to it.

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